Aftersales Advisor: Customer Care & Upsell (Auto Service)

Allen Motor Group; Gravesend; On-site; GBP 27,558 - 33,682; Full time

Benefits offered by this job

Holiday entitlement

Discounts on MOTs/services/parts

Life assurance

Refer a friend

Career development

Job summary

Allen Motor Group in Gravesend is hiring an Aftersales Advisor for our Ford dealership. You will use your customer service experience to keep customers informed and advise on servicing, answering questions and queries.

The role is full-time, 46.33 hours per week with Saturdays on a 1 in 3 cycle. A basic salary of £30,620.42 and an OTE of £33,500 are offered, along with a benefits package including holiday entitlement, discounts on MOTs/services/parts, life assurance, a £1,000 refer a friend

Qualifications

• Excellent organisational and administrative skills.
• A full UK driving licence.
• Great attention to detail.
• A background in customer service would be highly advantageous.
• Experience using computer software systems.

Responsibilities

• Updating customers on their vehicle and any potential work that needs to be done.
• Ensuring all recorded information is accurate and stored correctly.
• Booking vehicles into the workshop.
• Achieving set performance targets by upselling products.
• Ensuring adherence to all GDPR guidelines.

Skills

Organisational skills

UK driving licence

Attention to detail

Customer service

Computer software

Job description

Allen Motor Group in Gravesend is hiring an Aftersales Advisor for our Ford dealership. You will use your customer service experience to keep customers informed and advise on servicing, answering questions and queries.

The role is full-time, 46.33 hours per week with Saturdays on a 1 in 3 cycle. A basic salary of £30,620.42 and an OTE of £33,500 are offered, along with a benefits package including holiday entitlement, discounts on MOTs/services/parts, life assurance, a £1,000 refer a friend