Aftersales Advisor - Gravesend Ford

Allen Motor Group; Gravesend; On-site; GBP 27,558 - 33,682; Full time

Benefits offered by this job

Holiday entitlement

Discounts on MOTs/services/parts

Life assurance

Refer a friend

Career development

Job summary

Allen Motor Group in Gravesend is hiring an Aftersales Advisor for our Ford dealership. You will use your customer service experience to keep customers informed and advise on servicing, answering questions and queries.

The role is full-time, 46.33 hours per week with Saturdays on a 1 in 3 cycle. A basic salary of £30,620.42 and an OTE of £33,500 are offered, along with a benefits package including holiday entitlement, discounts on MOTs/services/parts, life assurance, a £1,000 refer a friend

Qualifications

• Excellent organisational and administrative skills.
• A full UK driving licence.
• Great attention to detail.
• A background in customer service would be highly advantageous.
• Experience using computer software systems.

Responsibilities

• Updating customers on their vehicle and any potential work that needs to be done.
• Ensuring all recorded information is accurate and stored correctly.
• Booking vehicles into the workshop.
• Achieving set performance targets by upselling products.
• Ensuring adherence to all GDPR guidelines.

Skills

Organisational skills

UK driving licence

Attention to detail

Customer service

Computer software

Job description

Allen Motor Group are currently looking to employ an Aftersales Advisor to join our Ford dealership in Gravesend. Using your fantastic customer experience skills, you will keep the customer informed and consult them on their vehicles’ servicing, answering any questions or queries they may have.

As an Aftersales Advisor you’ll have some key tasks and activities within your area of responsibility:

• Updating customers on their vehicle and any potential work that needs to be done
• Ensuring all recorded information is accurate and stored correctly
• Booking vehicles into the workshop
• Achieving set performance targets by upselling products
• Ensuring adherence to all GDPR guidelines

This position is offered on a full-time permanent basis, 46.33 hour working week Monday - Friday & 1 in 3 Saturdays, a basic salary of £30,620.42 and an OTE of £33,500.

Do I need experience?

No! Whilst we welcome applications from those with a background in an automotive aftersales/service advisor role, we understand that everyone started without experience at some point, so we relish applications from people looking to begin their automotive career with us. The key attributes and skills we look for in candidates are:

• Excellent organisational and administrative skills
• A full UK driving licence
• Great attention to detail
• A background in customer service would be highly advantageous
• Experience using computer software systems

Why Allen Motor Group?

In addition to a highly attractive basic salary, commission and target related bonus we also offer a range of other benefits including:

• 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
• Fantastic discounts on MOTs, services and parts
• Life assurance benefit, at no cost to yourself
• £1,000 refer a friend scheme
• Full training and support to develop and progress your career with Allen Motor Group

At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.