Senior Administrator at Surehaven Glasgow

Shaw healthcare; Glasgow; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading healthcare provider is seeking a Senior Administrator in Glasgow, offering a salary of £15.78 per hour. This role is pivotal in ensuring high standards of customer service and supporting mental health patients. Responsibilities include co-ordinating Restricted Patient issues and overseeing the administrative team. The company emphasizes employee well-being with numerous benefits including career opportunities, bonuses, and support programs. Join a team that makes a real difference in healthcare delivery.

Benefits

Career Opportunities

Tax-free bonuses

Paid annual leave

Company Sick Pay

Free Uniform

Discounts on meals

Pension scheme

Colleague discounts

Employee Assistance Programme

Qualifications

• Experience with mental health paperwork and procedures.
• Strong communication and customer service skills.
• Ability to oversee administrative and support staff.

Responsibilities

• Demonstrate Surehaven's values daily.
• Co-ordinate all Restricted Patient issues.
• Act as main signatory for Disclosure Scotland forms.
• Oversee all recruitment and timesheet processing.
• Manage the admin team and provide support to the manager.

Skills

Excellent communication skills

Understanding of mental health paperwork

Complaint and compliment handling

Recruitment processing

Job description

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Senior Administrator - £15.78 per hour

Shaw healthcare are delighted to announce that we a Real Living Wage Employer as well as the UK's largest employee owned healthcare company. In our recognition of your contribution to the care that our service users need, we are committed to making sure your salary is significantly more than the Government National Minimum Wage. Our employees are at the centre of everything we do......

Shaw healthcare is looking for a Senior Administrator to join the team at Surehaven Glasgow. You will join a team that is fully committed to making a difference to the lives of those who we provide care for. Our aim is to deliver the highest standard of care to our service users and to provide the same standard of care that we would expect our own family members to receive.

We can accommodate up twenty one patients aged between 18 to 65 with a primary diagnosis of mental illness, some of whom are liable to be detained under the Mental Health (Care and Treatment) Scotland Act 2003 and can have forensic backgrounds.

The Homes Senior administrator is a key point of contact with excellent communication skills, delivering the highest standards of customer service to our residents and guests, and promoting equality & diversity in line with our care principles of 'wellness, happiness, and kindness'.

Duties:

• To ensure that you demonstrate Surehaven's values in the way that you work on a daily basis and that you make the difference count
• Co-ordinator for all Restricted Patient issues (referrals, reports, assessments and action plans).
• Restricted Patient lead for all restricted patient issues (attending CPA, minutes, CPA reports, SUS Plans, MAPPA link, Tribunals, CORO Reports).
• An understanding of mental health paperwork, T3, T2, specified paperwork, named person detention paperwork, and other mental health paperwork
• Act as main signatory for all Disclosure Scotland forms.
• Act as Corporate Appointee (on behalf of Surehaven Glasgow Ltd) on behalf of all appropriate patients.
• Complaint and compliment handling/processing.
• Oversee all recruitment processing
• Oversee all timesheet processing
• Entering of all training.
• Monitoring training matrix for compliance.
• Support Manager with HIS, MWC and Forensic Network requirements.
• Admission and discharge of patients (maintaining SHBS records and register).
• Control of pre-admission assessment reports/liaison with external finance leads.
• Directly line manage admin team for all routine tasks

You may be required to undertake any other duties as requested by your Manager.

You will also enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:

Benefits

• Excellent Career Opportunities
• Care Qualifications
• 76% Employee Owned - our employees have received over £1850 each in tax free bonuses to date!
• Refer a Friend bonus scheme (earn up to £1000 for each referral by you)
• Paid annual leave 28 days per year (based on hours) inclusive of bank holidays
• Company Sick Pay
• Enhanced payrates for bank holidays
• Free Uniform
• Discounted Homemade Meals while on Shift
• Pension scheme
• Colleague discounts - Access to over 1600 high street discounts including carefully selected discount partners.
• Holiday discounts
• Outstanding recognition schemes such as Shaw Star Awards and Long Service Awards
• Online benefits and cashback rewards
• Our support to your Wellbeing includes free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues

Salary: £15.78 per hour

Working Hours: 37.5 hours per week - Monday to Friday 09:00-17:00

APPLY TODAY! Be one of the special people that make a difference!