Senior Account Manager (Performance & Social)

Linney; Mansfield; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading marketing services firm in the UK seeks an experienced Account Manager to support key performance and social accounts. The candidate must possess strong client service skills, be organized, and effectively coordinate social media activities. Responsibilities include managing client relationships, overseeing project delivery, and refining processes. The role offers a dynamic environment with opportunities for career progression, emphasizing clarity and consistency in service and performance.

Qualifications

• Experience in a client-facing client service role in an agency.
• Strong organizational discipline and ability to manage multiple deadlines.
• Experience managing and coordinating multiple teams.
• Confidence to communicate clearly with clients and teams.
• Understanding of how social content is made and delivered.
• Understanding of performance in social media marketing.
• Calm, solutions-focused approach with attention to detail.

Responsibilities

• Act as a reliable day-to-day contact for client stakeholders.
• Coordinate delivery of organic and paid social activity.
• Oversee projects from brief to final delivery.
• Maintain control of documentation, schedules, and status reports.
• Support the account director with estimates and budgets.
• Refine processes for speed and consistency across social channels.

Skills

Client-facing client service experience

Strong organizational skills

Ability to manage multiple deadlines

Clear communication skills

Understanding of social content delivery

Performance aspect of social media marketing

Attention to detail

Job description

Linney is a world-class, multichannel marketing services business. We’re looking for an account manager to support one of our key performance & social accounts.

The ideal candidate will combine strong client service fundamentals with a clear understanding of how social channels work in a fast-paced environment. They will be organised and delivery-focused, ensuring our clients receive the clarity, consistency and high standards they expect from Linney.

They will act as a reliable day-to-day contact for client stakeholders, providing clear communication, managing expectations and building strong working relationships by understanding client priorities, challenges and ways of working. A key part of the role is coordinating the delivery of organic and paid social activity, from content planning and reactive moments to campaign rollout and reporting.

The successful candidate will need to oversee projects from brief to final delivery, ensuring timelines, approvals and internal workflows run smoothly and co‑ordinating creative, studio, digital, insight and production teams.

They will maintain control of documentation, schedules and status reports, support the account director with estimates, budgets and financial tracking, and help to refine processes to enable speed and consistency across social channels, while keeping up to date on platform updates, emerging behaviours and best practice.

Essential skills and experience:

• Experience in a client‑facing client service role in an agency
• Strong organisational discipline and the ability to manage multiple deadlines
• Experience managing and coordinating multiple teams working for a range of clients
• Confidence to communicate clearly and without jargon with clients and internal teams
• A good understanding of how social content is made, adapted and delivered
• An understanding of the performance aspect of social media marketing
• A calm, solutions‑focused approach coupled with close attention to detail

Desirable skills and experience:

• The ability to be steady under pressure
• A collaborative and respectful attitude to bring teams together
• A curiosity about how brands show up in social spaces
• A commitment to helping our clients strengthen their presence and performance
• The ability to take ownership and work with commitment and consistency

Please get in touch if you have any questions about our diversity and inclusion policies, or about accessibility or any accommodations needed during your application process.

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