Senior Account Manager - Building Services & FM (West End)

HAMILTON ROWE RECRUITMENT SERVICES LTD; Greater London; On-site; GBP 80,000 - 85,000; Full time

Benefits offered by this job

Private healthcare

Dental care

Company pension

25 days annual leave + bank holidays

Training & development

Career progression opportunities

Job summary

Hamilton Rowe Recruitment Services Ltd in City of London is seeking an experienced Account Manager to oversee a prestigious commercial portfolio in the West End. You will ensure contractual obligations are met, manage P&L and WIP, and drive performance against KPIs and SLAs.

The role involves leading on-site M&E engineering teams, coordinating subcontractors, and developing strong client relationships to identify opportunities for additional works and projects.

Qualifications

• Electrically or mechanically qualified (C&G, NVQ, EAL) is required.
• Minimum 3 years' management experience within commercial building services.
• Strong technical background within M&E / Facilities Management.
• Experience managing commercial FM contracts or accounts.
• Proven experience managing P&L and WIP.
• Experience managing KPIs, SLAs and contractual compliance.
• Strong client‑facing and relationship management skills.
• Confident leading engineering teams and managing subcontractors.
• Experience identifying and delivering additional works and projects.

Responsibilities

• Take full responsibility for day‑to‑day management of a commercial building services contract across the West End.
• Oversee planned and reactive maintenance across assets recorded on CAFM system.
• Monitor PPM schedules and asset performance; identify cost savings and additional works.
• Manage contractual compliance; ensure statutory requirements are met.
• Coordinate statutory inspections and documentation.
• Ensure internal audits are completed in line with policies.
• Manage subcontractors and ensure service quality and compliance.
• Investigate service failures and implement corrective actions.
• Monitor and maintain contractual KPIs and SLAs.
• Take ownership of the account's P&L, WIP and financial performance.
• Identify, scope and oversee additional works and projects for contract growth.
• Build and maintain strong client, engineer and stakeholder relationships.
• Lead and develop the on‑site M&E engineering team.

Skills

Leadership

P&L management

WIP management

KPIs & SLAs

Client relationship

Stakeholder management

M&E knowledge

Education

Electrically or mechanically qualified (C&G, NVQ, EAL)

Tools

CAFM system

Job description

Hamilton Rowe Recruitment Services Ltd in City of London is seeking an experienced Account Manager to oversee a prestigious commercial portfolio in the West End. You will ensure contractual obligations are met, manage P&L and WIP, and drive performance against KPIs and SLAs.

The role involves leading on-site M&E engineering teams, coordinating subcontractors, and developing strong client relationships to identify opportunities for additional works and projects.