Account Manager

CBW Staffing Solutions Ltd; Greater London, Nottingham; On-site; GBP 81,000 - 99,000; Full time

Job summary

CBW Staffing Solutions Ltd in North West London is seeking an experienced Account Manager to oversee the delivery of all hard FM services across a large estate. You will lead on-site engineering teams and ensure maintenance programmes meet the highest standards.

The role requires M&E qualifications with a proven track record in facilities management, excellent communication, and the ability to manage client relationships, KPIs, and safety compliance on site.

Qualifications

• M&E qualified with electrical or mechanical discipline.
• Experience delivering hard FM services across a commercial portfolio.
• Experience managing FM engineering teams on site.
• Strong communication and stakeholder management skills.

Responsibilities

• Report directly to the Account Director and manage KPI/SLA delivery.
• Oversee on-site engineering teams and maintenance programmes.
• Manage client relationships and daily contract communications.
• Ensure H&S and environmental performance is maintained on site.
• Coordinate building shutdowns, project works, and reporting.

Skills

Communication

Team leadership

Client relationships

Health & safety awareness

Education

Electrical or Mechanical engineering qualification (C&G/HNC/HND or higher)

Job description

Account Manager - FM Service Provider - North West London - Up to £90,000

This is an exciting opportunity to work for an established FM service provider located in NW London. CBW are currently seeking an experienced Account Manager to oversee the delivery of all hard FM services across a new and large estate. The successful candidate will be M&E qualified with a proven track record in facilities management. You will be responsible for managing dedicated on-site engineering teams, ensuring all planned and reactive maintenance activities are completed to the highest standards, and that the properties operate efficiently on a day-to-day basis.

Hours of work

Monday to Friday - 08:00am to 17:00pm

Key duties & responsibilities

• Report directly to the Account Director
• Manage agreed KPI and SLA's.
• Responsible for managing the company's H&S and environmental performance on the contract.
• Plan and implement building shutdowns and complex client project works.
• Responsible for managing the company's quality procedures on site
• Recruitment of any new staff
• Responsible for the development of all staff, which will include annual appraisals.
• Manage staff absenteeism and be responsible for disciplinary issues
• Management of client relationships on a daily basis.
• Management of all reports.
• Manage any additional business opportunities that will deliver client satisfaction and increase contract sales revenue
• Offer technical support to both the client and the engineering team
• Responsible for the permit system.
• Attend client meetings
• Financial understanding/experience (P&L etc)

Requirements

• Qualified in an engineering discipline (Electrical or Mechanical); C&G, HNC, HND or higher.
• Experience of service delivery across a commercial portfolio (Hard Services)
• Previous experience of managing an FM engineering team.
• A proven track record in commercial building maintenance
• Ability to communicate both verbally and in writing with all levels of staff and clients.
• Ability to manage and prioritise a demanding and varying workload.
• Excellent communication and customer service skills