Senior Account Manager, Building Services FM – West End

HAMILTON ROWE RECRUITMENT SERVICES LTD; City Of London; On-site; GBP 80,000 - 85,000; Full time

Benefits offered by this job

Private healthcare

Dental care

Company pension

25 days annual leave

Job summary

Hamilton Rowe Recruitment Services Ltd in City of London seeks an experienced Account Manager to oversee a prestigious commercial building services contract in the West End. You will ensure contractual obligations are met, manage P&L and WIP, and drive performance against KPIs and SLAs.

You will lead the on-site M&E team, coordinate subcontractors, and develop opportunities for additional works and projects while building strong client relationships with engineers and stakeholders.

Qualifications

• Electrically or mechanically qualified (C&G, NVQ, EAL or equivalent).
• Minimum 3 years' management experience within commercial building services.
• Strong background in M&E / Facilities Management.
• Experience managing P&L and WIP.
• Proven ability to meet KPIs and SLAs.

Responsibilities

• Take full responsibility for the day-to-day management of a commercial building services contract across the West End.
• Oversee planned preventative maintenance (PPM) and reactive maintenance across all assets recorded on the client's CAFM system.
• Monitor PPM schedules and asset performance, identifying opportunities for improved efficiency, cost savings and additional works.
• Manage contractual compliance, ensuring all statutory and legislative requirements are met.
• Coordinate statutory inspections and ensure all necessary documentation and records are maintained.
• Ensure internal audits are completed in line with company policies and procedures.
• Manage subcontractors, ensuring quality of service and compliance across all FM operations.
• Investigate service failures and implement effective corrective actions.
• Monitor and maintain contractual KPIs and SLAs, ensuring consistent service delivery.
• Take full ownership of the account's profit and loss (P&L), works in progress (WIP) and financial performance.
• Identify, scope and oversee additional works and projects to support contract growth.
• Build and maintain strong relationships with clients, engineers and key stakeholders.
• Lead, support and develop the on-site M&E engineering team.

Skills

Leadership

Client-facing

M&E knowledge

P&L management

Subcontractor management

Education

Electrical/Mechanical qualification

Job description

Hamilton Rowe Recruitment Services Ltd in City of London seeks an experienced Account Manager to oversee a prestigious commercial building services contract in the West End. You will ensure contractual obligations are met, manage P&L and WIP, and drive performance against KPIs and SLAs.

You will lead the on-site M&E team, coordinate subcontractors, and develop opportunities for additional works and projects while building strong client relationships with engineers and stakeholders.