Account Manager

HAMILTON ROWE RECRUITMENT SERVICES LTD; Greater London; On-site; GBP 80,000 - 85,000; Full time

Benefits offered by this job

Private healthcare

Dental care

Company pension

25 days annual leave + bank holidays

Training & development

Career progression opportunities

Job summary

Hamilton Rowe Recruitment Services Ltd in City of London is seeking an experienced Account Manager to oversee a prestigious commercial portfolio in the West End. You will ensure contractual obligations are met, manage P&L and WIP, and drive performance against KPIs and SLAs.

The role involves leading on-site M&E engineering teams, coordinating subcontractors, and developing strong client relationships to identify opportunities for additional works and projects.

Qualifications

• Electrically or mechanically qualified (C&G, NVQ, EAL) is required.
• Minimum 3 years' management experience within commercial building services.
• Strong technical background within M&E / Facilities Management.
• Experience managing commercial FM contracts or accounts.
• Proven experience managing P&L and WIP.
• Experience managing KPIs, SLAs and contractual compliance.
• Strong client‑facing and relationship management skills.
• Confident leading engineering teams and managing subcontractors.
• Experience identifying and delivering additional works and projects.

Responsibilities

• Take full responsibility for day‑to‑day management of a commercial building services contract across the West End.
• Oversee planned and reactive maintenance across assets recorded on CAFM system.
• Monitor PPM schedules and asset performance; identify cost savings and additional works.
• Manage contractual compliance; ensure statutory requirements are met.
• Coordinate statutory inspections and documentation.
• Ensure internal audits are completed in line with policies.
• Manage subcontractors and ensure service quality and compliance.
• Investigate service failures and implement corrective actions.
• Monitor and maintain contractual KPIs and SLAs.
• Take ownership of the account's P&L, WIP and financial performance.
• Identify, scope and oversee additional works and projects for contract growth.
• Build and maintain strong client, engineer and stakeholder relationships.
• Lead and develop the on‑site M&E engineering team.

Skills

Leadership

P&L management

WIP management

KPIs & SLAs

Client relationship

Stakeholder management

M&E knowledge

Education

Electrically or mechanically qualified (C&G, NVQ, EAL)

Tools

CAFM system

Job description

Account Manager

City of London

£80,000 - £85,000

An excellent opportunity has arisen for an experienced Account Manager to join a leading building services provider, overseeing a prestigious commercial portfolio based in the West End of London

You will be responsible for ensuring contractual obligations are met, maintaining strong client relationships, driving performance against KPIs and SLAs, managing the account's P&L and WIP, and identifying opportunities for additional works and projects.

Account Manager Duties:

• Take full responsibility for the day-to-day management of a commercial building services contract across the West End.
• Oversee planned preventative maintenance (PPM) and reactive maintenance across all assets recorded on the client's CAFM system.
• Monitor PPM schedules and asset performance, identifying opportunities for improved efficiency, cost savings and additional works.
• Manage contractual compliance, ensuring all statutory and legislative requirements are met.
• Coordinate statutory inspections and ensure all necessary documentation and records are maintained.
• Ensure internal audits are completed in line with company policies and procedures.
• Manage subcontractors, ensuring quality of service and compliance across all FM operations.
• Investigate service failures and implement effective corrective actions.
• Monitor and maintain contractual KPIs and SLAs, ensuring consistent service delivery.
• Take full ownership of the account's profit and loss (P&L), works in progress (WIP) and financial performance.
• Identify, scope and oversee additional works and projects to support contract growth.
• Build and maintain strong relationships with clients, engineers and key stakeholders.
• Lead, support and develop the on-site M&E engineering team.

Account Manager Requirements:

• Electrically or mechanically qualified (C&G, NVQ, EAL or equivalent).
• Minimum 3 years' management experience within commercial building services.
• Strong technical background within M&E / Facilities Management.
• Previous experience managing commercial FM contracts or accounts.
• Proven experience managing P&L and WIP.
• Experience managing KPIs, SLAs and contractual compliance.
• Strong client-facing and relationship management skills.
• Confident leading engineering teams and managing subcontractors.
• Experience identifying and delivering additional works and projects.

Salary and Package:

• £80,000 - £85,000 per annum.
• Private healthcare and dental care.
• Monday - Friday, 8am - 5pm.
• Company pension scheme.
• 25 days annual leave plus bank holidays.
• Ongoing training and development.
• Excellent opportunities for internal progression.