Senior Account Manager

PHS Group Ltd.; Skelmersdale; On-site; GBP 45,000 - 65,000; Full time

Job summary

Direct365 is recruiting a Senior Account Manager in Skelmersdale to own a portfolio of high-value customers, maximise retention and increase lifetime value while introducing customers to the full range of Direct365 products and services.

The role focuses on proactive account development, building strong relationships, and driving growth through renewals, upselling, and collaboration with internal teams to deliver an exceptional customer experience.

Qualifications

• Proven account management experience within a B2B environment.
• Strong relationship-building and stakeholder management skills.
• Experience managing and developing customer portfolios.
• Evidence of growing revenue through upselling and cross-selling activities.

Responsibilities

• Managing and developing a portfolio of high-value customer accounts.
• Conducting regular account reviews to identify upselling and cross-selling opportunities.
• Building strong customer relationships to improve retention and customer satisfaction.
• Managing renewals and proactively addressing customer concerns to reduce churn.
• Working closely with internal teams to deliver an outstanding customer experience and identify growth opportunities.

Skills

Account management

B2B

Upselling

Cross-selling

Relationship building

Job description

Senior Account Manager

Skelmersdale

Competitive Salary plus commission

Are you an experienced Account Manager who enjoys building long-term customer relationships and identifying opportunities to grow existing accounts?

Direct365 are looking for a Senior Account Manager to take ownership of a portfolio of high-value customers, helping to maximise customer retention, increase customer lifetime value and introduce customers to the full range of Direct365 products and services. This is an exciting opportunity to join a growing business where you'll play a key role in driving sustainable growth through proactive account management and customer development.

The Senior Account Manager role at Direct365 will involve:

• Managing and developing a portfolio of high-value customer accounts.
• Conducting regular account reviews to identify upselling and cross-selling opportunities.
• Building strong customer relationships to improve retention and customer satisfaction.
• Managing renewals and proactively addressing customer concerns to reduce churn.
• Working closely with internal teams to deliver an outstanding customer experience and identify growth opportunities.

The ideal candidate for a Senior Account Manager at Direct365 will have:

• Proven account management experience within a B2B environment.
• Strong relationship-building and stakeholder management skills.
• Experience managing and developing customer portfolios.
• Evidence of growing revenue through upselling and cross-selling activities.