Account Manager/Senior Account Manager

Select Recruitment Specialists Ltd; Norwich; Hybrid; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Hybrid working

Private healthcare

Holiday allowance

Training budget

Cycle-to-work scheme

EV salary sacrifice

Team events

Job summary

Select Recruitment Specialists Ltd is seeking an experienced Account Manager to own and grow a portfolio of key accounts in a B2B environment. The role focuses on long, strategic relationships and value delivery across multiple stakeholders.

The successful candidate will manage complex renewal cycles, identify growth opportunities, and work with internal teams to ensure clients receive real value from the service. Hybrid working available in the UK.

Qualifications

• Experience in B2B account management.
• Track record of managing long sales cycles.
• Confident negotiating commercial terms.
• Natural relationship-builder with multiple stakeholders.
• Highly organised with strong planning skills.
• Comfortable with technology and digital demonstrations.

Responsibilities

• Own a portfolio of large, sophisticated client accounts and be their trusted contact.
• Manage long, renewal cycles from relationship-building through negotiation and close.
• Proactively identify growth and cross-sell opportunities within existing accounts.
• Forecast retention and spot churn risk early, planning to protect relationships.
• Build relationships across contacts and functions, moving to strategic conversations.
• Collaborate with internal delivery, product and specialist teams to maximise client value.
• Keep CRM data accurate and used to inform approach.

Skills

B2B account management

Long sales cycles

Negotiation

Relationship building

Organisational skills

Tech literacy

Driving licence (preferred)

Tools

CRM system

Job description

Do you get a genuine buzz from a long, complex sales cycle rather than a quick transactional win? And have you built a career convincing clients to invest in something they didn't know they needed - rather than selling something they couldn't do without?

If that's you, we want to hear from you

THE OPPORTUNITY

Our client is a well-established, values-led B2B business with a genuinely loyal client base of large, household-name organisations. They're growing fast, they're proud of their culture, and they're looking for an experienced Account Manager (or Senior Account Manager, depending on your level) to own and grow a portfolio of key accounts.

This isn't a quick-win, transactional sales role. You'll be managing relationships that run over months and years, working across multiple stakeholders within each client, and steadily growing the value of the relationship through renewals, upsell and genuine partnership.

WHAT YOU'LL BE DOING

• Owning a portfolio of large, sophisticated client accounts - becoming their trusted, go-to contact


• Managing long, considered sales and renewal cycles from relationship-building through to negotiation and close


• Proactively identifying growth and cross-sell opportunities within existing accounts


• Forecasting retention and spotting churn risk early, putting plans in place to protect the relationship


• Building relationships with multiple contacts and functions within each client, moving conversations to a more strategic level


• Working closely with internal delivery, product and specialist teams to make sure clients get real value from the service


• Keeping a CRM system accurately maintained and using data to inform your approach

WHAT WE'RE LOOKING FOR

• Significant experience in B2B account management, ideally selling a service or solution that sits in the 'nice to have' rather than 'must have' category


• A genuine track record of managing long sales cycles - you're patient, consultative and comfortable playing the long game


• Confidence negotiating commercial terms and growing account value over time


• A natural relationship-builder who can talk to stakeholders at every level, from day-to-day contacts through to senior decision-makers


• Highly organised, with strong planning skills and the ability to manage a varied portfolio


• Comfortable with technology and confident demonstrating a digital product or platform to clients


• A full UK driving licence would be an advantage

WHAT'S ON OFFER

• £Excellent basic salary depending on experience and level, plus a commission structure rewarding account growth


• Hybrid working with flexibility built in


• Private healthcare from day one


• A generous, structured holiday allowance that increases with service


• A genuine investment in your personal development, with a dedicated training budget and a clear progression framework


• Salary sacrifice cycle-to-work and EV schemes


• A close-knit, sociable team culture with regular team events