Account Management Executive

Terry Parris Associates; Lewes; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

25 days holidays

Private medical insurance

6% employer pension contribution

Discretionary performance bonus

Enhanced family leave

Employee Assistance Programme

Long service recognition

Company events

Job summary

Terry Parris Associates in Lewes is seeking an Account Management Executive to own a portfolio of B2B customers and drive growth through exceptional service. You will build lasting relationships, manage queries with cross-functional teams, and conduct regular business reviews while identifying upsell opportunities and ensuring renewals across the UK.

Based in Lewes, this role offers a 40-hour week with opportunity to travel across the UK.

Qualifications

• Experience in a customer-facing role such as account management, customer success, sales or support.
• Strong organisational and time-management skills.
• A proactive, solutions-focused approach.
• Commercial awareness and an understanding of how account management drives growth.
• Excellent written and verbal communication skills.

Responsibilities

• Own and develop a portfolio of customer accounts.
• Build strong, long-term relationships with key contacts.
• Manage customer queries and coordinate internal teams to resolve issues.
• Run regular account reviews and customer check-ins.
• Monitor customer satisfaction and identify at risk accounts early.
• Identify upsell and cross-sell opportunities and work with the wider sales team to convert them.
• Support renewals and manage upcoming contract and warranty activity.
• Prepare and deliver Quarterly Business Reviews for key accounts.
• Keep account information, activity and opportunities accurate and up to date.
• Bring valuable customer and market insight back into the wider business.
• Represent the business at customer visits and relevant industry events.

Skills

Account management

Communication

Organisational skills

Proactive mindset

CRM familiarity

Tools

HubSpot

D365

Jira

Job description

Account Management Executive

Location: Lewes

Salary: £30K - £45K DOE

Shift: 40hrs per week Monday - Friday, starting between (Apply online only) and finishing between (Apply online only)

Benefits

• 25 days' holiday, rising to 30 with length of service, plus bank holidays
• Private medical insurance
• 6% employer pension contribution
• Discretionary performance bonus
• Enhanced family leave
• Employee Assistance Programme
• Long service recognition
• Company events

We're looking for a customer-focused Account Management Executive to join a growing team and play a key role in building long-term customer partnerships.

This is an exciting opportunity for someone with experience in account management, customer success, sales or customer support who wants to develop commercially and take ownership of a portfolio of B2B accounts.

The role

You'll be the day-to-day point of contact for a portfolio of customers, making sure they receive an excellent level of service while proactively identifying opportunities to strengthen and grow each relationship.

• Own and develop a portfolio of customer accounts.
• Build strong, long-term relationships with key contacts.
• Manage customer queries and coordinate internal teams to resolve issues.
• Run regular account reviews and customer check-ins.
• Monitor customer satisfaction and identify at risk accounts early.
• Identify upsell and cross-sell opportunities and work with the wider sales team to convert them.
• Support renewals and manage upcoming contract and warranty activity.
• Prepare and deliver Quarterly Business Reviews for key accounts.
• Keep account information, activity and opportunities accurate and up to date.
• Bring valuable customer and market insight back into the wider business.
• Represent the business at customer visits and relevant industry events.

What we're looking for

You'll be a confident communicator who genuinely enjoys working with customers and building trusted relationships.

You'll also bring:

• Experience in a customer-facing role such as account management, customer success, sales or support.
• Strong organisational and time-management skills.
• A proactive, solutions-focused approach.
• Commercial awareness and an understanding of how account management drives growth.
• Excellent written and verbal communication skills.
• High attention to detail and a commitment to accuracy.
• Confidence using CRM, account management or ticketing systems.
• The ability to work independently while contributing to a collaborative team.
• A willingness to travel across the UK, with occasional international travel.

Experience in B2B account management, customer success, technology, manufacturing or transport would be advantageous, as would experience with systems such as D365, HubSpot, Jira or similar.

If you're commercially minded, customer-focused and ready to take the next step in your account management career, we'd love to hear from you.