Senior Account Manager

Ogilvy Health Limited; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare communications firm is seeking a Senior Account Manager to drive impactful client campaigns. In this role, you'll develop strategic initiatives, manage account operations, and foster team collaboration to support healthcare clients. The ideal candidate has a strong background in client services within a healthcare or medcomms agency. Benefits include 25 days of holiday, enhanced parental leave, and a comprehensive learning program. Join us to make a real difference in the industry.

Benefits

25 days holiday plus additional benefits

Enhanced parental leave

Generous pension scheme

Private Medical or Dental cover

Employee Assistance Programme

Access to remote GP and health support

1-2-1 Coaching

Learning & Development programme

Qualifications

• Proven track record in a client services role within a healthcare or medcomms agency.
• Exceptional communication and presentation skills required.
• Ability to think strategically and solve problems.
• Team-oriented with a collaborative spirit.

Responsibilities

• Develop deep understanding of client brands and market dynamics.
• Manage day-to-day account operations ensuring project delivery.
• Collaborate with internal teams for optimizing resources.
• Keep clients informed with regular updates.
• Conduct market intelligence research for strategic decisions.
• Manage budgets with precision.

Skills

Client services experience

Exceptional communication

Strategic thinking

Collaboration

Job description

Ogilvy was founded in 1948 by David Ogilvy. David created a culture that deeply respects and cares about its people and clients. Our mission is to inspire people and brands to make an impact and we are committed to attracting, growing, and retaining the best talent in the industry. Ogilvy was recognised as the most creative and most effective agency network in the world, ranking #1 on WARC's Creative 100 and Effective 100 lists. The WARC 100 lists act as an industry benchmark for success based on results from the most prestigious global and regional industry competitions. Ogilvy Health is one of the largest global networks in healthcare communications and provides strategic, integrated communication solutions for our clients, including many of the biggest names in the pharmaceutical industry. We are made up of healthcare communication specialists across the disciplines of medical education and communications; brain sciences; brand promotion; digital and social; strategic planning; public relations and creative / design.
About the Role
Do you live and breathe client success? Are you passionate about crafting impactful campaigns that move the needle in the healthcare industry? Come and join our team of passionate individuals dedicated to delivering groundbreaking work that makes a real difference. We're searching for a strategic and driven Senior Account Manager to join our collaborative environment and lead the charge for our valued clients. After a new business win, this is a fantastic time to join a new account team as we grow and develop our relationships. You'll support the wider team by ensuring delivery of the day-to-day workstreams in the client servicing team for 2 of the lead brands, one of which is the lead brand in their portfolio. Working closely with the wider team including project management and creative, you'll work across a range of deliverables including creative campaigns and a congress booth presence in the autumn. We'll also be delivering a new disease state awareness campaign and an updated brand campaign with new core messaging and tactics. It's a great time to join us! There are several ongoing initiatives within Ogilvy Health that you can choose to get involved in including our various ERG groups and social team created to champion greater cultural and ethnic diversity in the industry, our agency and our work.

What You'll Do / Account Management

• Be a strategic visionary: Develop a deep understanding of client brands, market dynamics, and key clinical studies to inform strategic recommendations.
• Orchestrate seamless execution: Manage day-to-day account operations, ensuring flawless project delivery, adherence to deadlines, and unwavering quality standards.
• Master the art of resource allocation: Collaborate with internal teams and external freelancers, optimising resources to maximise efficiency and impact.
• Instill client confidence: Keep clients informed every step of the way, providing regular updates and proactively addressing any challenges.
• Embrace a data-driven approach: Conduct market intelligence research to inform strategic decisions and ensure campaigns remain ahead of the curve.
• Be a financial steward: Manage budgets with precision, ensuring accurate estimating, billing, and a keen awareness of financial performance.

People Management

• Foster a culture of collaboration and engagement; manage an engaged and balanced account team.
• Be a master of clarity; define clear roles, responsibilities, and workflows, ensuring everyone is set up for success.
• Champion effective communication; deliver clear briefings that empower your team to execute projects with confidence.
• Proactively navigate challenges; anticipate potential roadblocks, proactively alert leadership, and recommend strategic solutions.

Qualifications

• A proven track record of success in a client services role within a healthcare / medcomms agency setting.
• Exceptional communication and presentation skills.
• A knack for strategic thinking and problem-solving.
• A passion for teamwork and a collaborative spirit.

Benefits

• 25 days holiday + your birthday off and a paid volunteering day - after 2 years service you can purchase up to an additional 5 days per year.
• Enhanced parental leave.
• A generous pension scheme - you pay in 4% we pay 6%, following probation contributions are matched up to 10.5% (17.5% in total).
• Choose from either Private Medical Cover (Bupa) OR Dental cover OR a monthly leisure allowance of £45 to spend on your health & wellbeing.
• A fantastic Employee Assistance Programme provided by Telus which offers brilliant support, expert advice, and specialist counselling.
• Quick, free access to a remote GP, mental health support, physio or a medical 2nd opinion by Unum.
• Free 1-2-1 Coaching - online coaching for your professional or personal growth provided by Thrive Partners.
• A comprehensive Learning & Development programme.