Senior Account Director

CV Consulting; Greater London; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

A leading consulting firm in Greater London seeks a Senior Client Lead with a strong background in creative communications and marketing strategy. This role involves driving strategic conversations and nurturing client relationships to deliver measurable business impact. The ideal candidate will mentor junior members and work alongside experienced consultants to achieve exceptional client satisfaction and growth. Hybrid working is available, allowing for flexibility between office and remote work, making this an ideal opportunity for a dedicated professional.

Qualifications

• Proven experience as an Account Director or Senior Client Services Lead.
• Experience with blue-chip clients.
• Ability to mentor junior team members.

Responsibilities

• Drive strategic conversations and nurture long-term partnerships.
• Identify upsell opportunities and translate client needs into solutions.
• Ensure clarity and high-quality execution across delivery teams.

Skills

Creative communications

Marketing strategy

Client relationship management

Employee engagement

Team leadership

Job description

Senior Client Lead (Account Director Level)

Location : London | Salary : £65,000 | Hybrid Working (2-3 days office)

Are you an experienced Account Director with a passion for creative communications, marketing strategy, and employee engagement? Do you thrive on building trusted client relationships, delivering measurable business impact, and leading innovative campaigns? This is your opportunity to join a high-performing team shaping the future of internal communications and employee experience.

As a Senior Client Lead, you'll be at the heart of client services, driving strategic conversations, nurturing long-term partnerships, and unlocking growth opportunities across a portfolio of blue‑chip clients. You'll collaborate with senior consultants, project managers, and creative teams to deliver award‑winning results and exceptional client experiences.

You will lead strategic discussions with senior stakeholders, build strong partnerships, and drive client satisfaction, growth, and retention through measurable business value. You'll identify upsell opportunities, translate complex client needs into actionable creative solutions, and ensure clarity and high‑quality execution across delivery teams. Mentoring junior team members and shaping the agency's offer and reputation will also be key parts of your role.

We're looking for proven experience as an Account Director or Senior Client Services Lead within a creative…