Security Solutions Account Leader

Cisco Systems; Crawley; On-site; GBP 90,000 - 130,000; Full time

Job summary

Cisco, via its Splunk division, is hiring a Security Technical Account Manager to drive adoption of the Splunk platform for our critical customers. You will be a trusted advisor delivering strategic technical guidance and translating customer use cases into best practices for security and resilience.

In this role, you will partner with cross-functional teams, accelerate customer adoption of Splunk ES/UBA, and help grow account value by identifying expansion opportunities while maintaining high

Qualifications

• 5+ years of professional IT experience, including a minimum of 3 years of dedicated information security experience.
• Experience using or administering one or more SIEM or security log management systems (such as Splunk, ArcSight, LogRhythm, ELK, Q-Radar, Rapid7, Sentinel, or Chronicle).
• Active Splunk certification combined with hands-on experience managing one or more Splunk premium applications, including Enterprise Security, Splunk SOAR (Phantom), or Splunk UBA.
• Possession of at least one industry-standard security certification, such as GIAC, CISSP, OSCP, or an equivalent credential.
• Professional experience operating within both Unix and Windows environments, including command-line interface proficiency and scripting experience using Bash or Python.

Responsibilities

• Partner with customers in long-term engagements to provide technical guidance on use case development, configuration, and optimization for Enterprise Security (ES) and Splunk User Behavior Analytics (UBA).
• Resolve complex customer challenges proactively to minimize downtime and improve overall system resilience.
• Apply your security domain expertise to accelerate customer adoption of the Splunk security platform.
• Collaborate with cross-functional teams, including Field Sales, Sales Engineering, and Customer Support, to ensure comprehensive customer success.
• Engage continuously with the broader Splunk Account Team to share critical information and align strategic account plans.
• Build scalable team processes, develop collateral, and implement tools to improve operational efficiency across the organization.
• Drive high Customer Satisfaction (CSAT) scores by identifying and documenting compelling customer success stories.
• Identify and champion product expansion opportunities within existing accounts to support customer growth.
• Participate actively in team development initiatives, including mentoring programs and internal training sessions, to foster a culture of continuous learning.

Skills

IT experience

Information security

Security advisory

Scripting (Bash/Python)

Education

Bachelor's degree in Computer Security/CS/Engineering/Math

Tools

Splunk

ArcSight

LogRhythm

ELK

Q-Radar

Rapid7

Sentinel

Chronicle

Job description

Cisco, via its Splunk division, is hiring a Security Technical Account Manager to drive adoption of the Splunk platform for our critical customers. You will be a trusted advisor delivering strategic technical guidance and translating customer use cases into best practices for security and resilience.

In this role, you will partner with cross-functional teams, accelerate customer adoption of Splunk ES/UBA, and help grow account value by identifying expansion opportunities while maintaining high