Security Platform Success Architect

Cisco Systems Inc; Ipswich; On-site; GBP 70,000 - 110,000; Full time

Job summary

Splunk is seeking a Security Technical Account Manager to drive adoption and optimization of the Splunk platform for enterprise security. You will serve as an trusted advisor, translating customer use cases into best practices, and collaborate with internal teams to improve offerings.

You'll partner with customers to develop use cases, resolve challenges, and help expand product adoption while maintaining high customer satisfaction.

Qualifications

• 5+ years of IT experience, including at least 3 years in information security.
• Experience using or administering SIEM or security log management systems (e.g. Splunk, ArcSight, ELK, etc.).
• Active Splunk certification and hands-on experience with Splunk premium apps like Enterprise Security, Splunk SOAR, or Splunk UBA.
• At least one industry security certification (GIAC, CISSP, OSCP or equivalent).
• Experience operating in Unix and Windows environments with CLI and scripting (Bash or Python).
• Bachelor's degree in Computer Security, Computer Science, Computer Engineering, Mathematics, or equivalent practical experience.

Responsibilities

• Partner with customers in long-term engagements to provide technical guidance on use case development and optimization for Enterprise Security and Splunk UBA.
• Resolve complex customer challenges to minimize downtime and improve system resilience.
• Apply security domain expertise to accelerate customer adoption of the Splunk security platform.
• Collaborate with Field Sales, Sales Engineering, and Customer Support to ensure customer success.
• Engage with the broader Splunk Account Team to align strategic account plans and share critical information.
• Build scalable processes, develop collateral, and implement tools to improve operational efficiency.
• Drive high CSAT scores by documenting customer success stories and identifying expansion opportunities.

Skills

SIEM expertise

Splunk certifications

Unix and Windows

Python or Bash scripting

Security certifications

Excellent communication

Education

Bachelor's degree in Computer Security

Tools

Splunk

ArcSight

ELK

Q-Radar

Job description

Splunk is seeking a Security Technical Account Manager to drive adoption and optimization of the Splunk platform for enterprise security. You will serve as an trusted advisor, translating customer use cases into best practices, and collaborate with internal teams to improve offerings.

You'll partner with customers to develop use cases, resolve challenges, and help expand product adoption while maintaining high customer satisfaction.