Security Team Leader: Guest Safety & Performance

Haven Holidays; Ashford; On-site; GBP 40,000 - 55,000; Full time

Job summary

Haven Holidays in Ashford, United Kingdom, is seeking a Security Manager to lead a proactive security team and ensure a safe, welcoming environment for guests and staff. The role focuses on driving performance, maintaining high standards, and staying aligned with company policies while managing resources and budgets.

You’ll develop the Park Security Plan, perform risk assessments, and coach the team to improve operations, compliance, and guest satisfaction across shifts including evenings and

Qualifications

• Proven experience in a Security Management role.
• Preferably in a holiday park, resort, or customer service environment.

Responsibilities

• Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Ensure top-tier guest satisfaction by addressing concerns and driving a welcoming atmosphere.
• Monitor performance, provide coaching and conduct reviews.
• Oversee scheduling, budgets and resources to maximise efficiency.
• Ensure operations comply with health and safety regulations and company policies.
• Resolve operational issues quickly to maintain smooth day-to-day running.
• Support team development through ongoing training and mentoring.

Skills

SIA DS License

Leadership skills

Fast-paced work

Customer service

Security protocols

Organisational skills

Budgeting experience

Flexible hours

Job description

Haven Holidays in Ashford, United Kingdom, is seeking a Security Manager to lead a proactive security team and ensure a safe, welcoming environment for guests and staff. The role focuses on driving performance, maintaining high standards, and staying aligned with company policies while managing resources and budgets.

You’ll develop the Park Security Plan, perform risk assessments, and coach the team to improve operations, compliance, and guest satisfaction across shifts including evenings and