Security Team Manager - Kent

Haven Holidays; Ashford; On-site; GBP 40,000 - 55,000; Full time

Job summary

Haven Holidays in Ashford, United Kingdom, is seeking a Security Manager to lead a proactive security team and ensure a safe, welcoming environment for guests and staff. The role focuses on driving performance, maintaining high standards, and staying aligned with company policies while managing resources and budgets.

You’ll develop the Park Security Plan, perform risk assessments, and coach the team to improve operations, compliance, and guest satisfaction across shifts including evenings and

Qualifications

• Proven experience in a Security Management role.
• Preferably in a holiday park, resort, or customer service environment.

Responsibilities

• Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Ensure top-tier guest satisfaction by addressing concerns and driving a welcoming atmosphere.
• Monitor performance, provide coaching and conduct reviews.
• Oversee scheduling, budgets and resources to maximise efficiency.
• Ensure operations comply with health and safety regulations and company policies.
• Resolve operational issues quickly to maintain smooth day-to-day running.
• Support team development through ongoing training and mentoring.

Skills

SIA DS License

Leadership skills

Fast-paced work

Customer service

Security protocols

Organisational skills

Budgeting experience

Flexible hours

Job description

Join our One Great Team here at Haven as a Security Manager! Step into a role where you'll make a real impact on helping us create a safe, secure and welcoming environment for our guests., As the Security Manager, you'll be at the heart of an energetic team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it's done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll be the driving force behind creating a safe and secure environment for our guests, owners and team, continuously improving our security operations, and solving any issues that pop up. Plus, you'll make sure everything stays compliant, and on point with company policies.

Key Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards, including maintaining and reviewing the Park Security Plan, Security Risk Assessments and Instructions.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Qualifications & Experience

Proven experience in a Security Management role, preferably in a holiday park, resort, or customer service environment.

• - Valid SIA Door Supervisors (DS) License.
• - Strong leadership and communication skills.
• - Ability to work in a fast-paced environment while maintaining attention to detail.
• - Exceptional customer service and problem-solving abilities.
• - Knowledge of security protocols, procedures and health and safety regulations
• - Strong organisational and multitasking skills.
• - Experience in budgeting and financial management.
• - Flexibility to work evenings, weekends, and holidays.