Security Supervisor

Hilton Worldwide, Inc.; Greater London; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading hospitality company is hiring a Security Supervisor for their London Olympia location. This role encompasses patrolling the hotel, ensuring safety procedures are followed, and investigating any security incidents. Candidates must have an SIA license and flexibility for shift work, including evenings and weekends. The position offers a competitive salary of £28,000 to £34,000 annually, along with various rewards such as team discounts and personal development programs.

Benefits

Annual salary between £28,000 and £34,000

Uniform provided and laundered

Free meals when on duty

Team Member Referral Program

High street discounts

Holiday entitlement of 28 days

Discounted dental and health cover

Qualifications

• SIA licence and CCTV training required.
• Ability to work shifts, including weekends and holidays.
• Experience in a customer service environment is advantageous.

Responsibilities

• Monitor entrances and maintain a safe environment.
• Conduct regular patrols of the hotel.
• Investigate theft and manage undesirable behavior.

Skills

SIA trained and licensed

Knowledge of fire procedures

Ability to work under pressure

Excellent communication skills

Education

High school graduate or above

Job description

Job Description – Security Supervisor (HOT0C7XX)

Job Description

Job Number

HOT0C7XX

Work Locations

Hilton London Olympia Hotel 380 Kensington High Street London W14 8NL

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS

• Annual Salary ranging from £28,000 up to £34,000
• Uniform providedand laundered
• Freeand healthy mealswhen on duty
• Grow your Career !
• Personal Development programmes designed to support you at every step of your career
• A chance to make a differencethrough our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program:discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts:with Perks at Work
• Holiday:28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusiveTeam Member’s areas

We are now recruiting an experienced Security Supervisor at the Hilton London Olympia. As Security Supervisor you will patrol, monitor, and observe security procedures to ensure a safe Guest and Member experience at the hotel while investigating theft and managing instances of undesirable behaviour. As this is a large and busy hotel we require an experienced security professional confident in their abilities with a professional manner. An SIA licence and CCTV training is required.

Please note shift work will be required with flexibility around working evenings and weekends.

What will I be doing?

As a Security Supervisor, you are responsible for monitoring staff & guest entrances, patrolling on a regular basis, and managing undesirable behaviour to deliver a safe Guest and Member experience. A Security Supervisor will also be required to support investigate theft and support evacuation procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Monitor and ensure daily access control for guests, staff, and visitors, ensuring proper identification in place
• Conduct regular searches of bags, etc. carried by members of staff and report discrepancies or violations immediately
• Maintain system that records the issue and receipt of departmental keys
• Operate, check and monitor the CCTV system
• Patrol the hotel on a regular basis ensuring fire walks take place and are recorded whilst on shift
• Monitor suspicious packages and be aware of bomb and terror threat procedures
• Ensure hotel facilities and function rooms remain secure and locked when not in use
• Maintain the Security Log Book and Incident Reports
• Support Investigation and report all allegations of theft, criminal damage and other incidents
• Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations
• Report any maintenance or hazard issues to the Managers on duty
• Implement and monitor security policies, protocols, and procedures to safeguard guests, employees, and hotel assets.
• When on shift, coordinate and lead of the hotel’s emergency response plan for incidents like fire, theft, accidents, or natural disasters.
• Serve as the primary contact for law enforcement, emergency services, and any third-party security agencies when on site
• Conduct regular emergency drills (fire, evacuation, etc.) and train staff on security protocols and procedures.
• Investigate and report any incidents of suspicious activity, theft, or disturbances in a timely manner
• Identify potential security risks and vulnerabilities within the hotel’s operations and suggest preventive measures.
• Implement strategies to prevent property damage, theft, and financial losses.
• Regularly review and audit security systems, surveillance equipment to ensure functionality and compliance with regulations.
• Work closely with other departments (housekeeping, front desk, etc.) to reduce risks associated with internal operations.
• Lead and train the external security staffs, ensuring they are operating within the Hilton standards.
• Provide ongoing security training for hotel staff on topics like guest safety, conflict resolution, and emergency procedures.

What are we looking for?

A Security Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members, will work on-site and need to be available during weekends, holidays, and nights to support hotel operations, address emergencies or urgent security concerns.

This role requires regular physical inspections, standing or walking for extended periods, and occasionally dealing with difficult or emergency situations.

Qualifications & Requirements

• SIA trained and licensed
• Must be flexible to work in shifts
• High school graduate or above
• Must be knowledgeable about fire procedures, disaster plan procedures, bomb threats and hotel evacuation procedures
• Should be well‑versed in local law/government regulation
• Absolute discretion and confidentiality regarding sensitive information
• Ability to work under pressure, keeping calm in emergency situations
• Ability to work on their own or in teams
• Previous experience in customer service environment (advantageous)
• Knowledge of P.A.C.E. (advantageous)

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.