Security Response Centre Lead — Incident Commander

MATCHUP; Camberley; On-site; GBP 37,000 - 45,000; Full time

Benefits offered by this job

Company Pension

Free onsite Parking

Employee of the Quarter Awards

Onsite Physio & Wellbeing Support

Uniform & Full Training Provided

Job summary

Our client MATCHUP is recruiting a Security Response Centre Supervisor to head the Camberley-based Response Centre on shift, supervising Duty Officers, managing threats and coordinating with mobile teams, guards, estate patrols, clients, and emergency services.

As Bronze Commander during incidents you will stay calm and in control, ensuring smooth handovers and strict SOP adherence while maintaining high service standards.

Qualifications

• SIA Front-Line Licence is required.
• Proven experience in a supervisory or leadership role.
• Experience in a Response Centre, ARC or Control Room (1 year) preferred.

Responsibilities

• Lead shift as on-site supervisor, oversee Duty Officers and incident command.
• Monitor CCTV, alerts, calls, emails and radio comms; manage mobile patrols and rostering.
• Prepare daily handover reports; ensure shift continuity and SOP compliance.
• Represent Knight in client incidents with professional communication and integrity.

Skills

Team leadership

Incident response

Communication

Tools

Various software systems

Job description

Our client MATCHUP is recruiting a Security Response Centre Supervisor to head the Camberley-based Response Centre on shift, supervising Duty Officers, managing threats and coordinating with mobile teams, guards, estate patrols, clients, and emergency services.

As Bronze Commander during incidents you will stay calm and in control, ensuring smooth handovers and strict SOP adherence while maintaining high service standards.