Senior Control Room Lead - CCTV & Incident Response

Mitie Cleaning & Hygiene Services; Norwich; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Flexible benefits platform

Virtual GP

Salary Finance

MiDeals platform

Cycle-to-work

Life cover

Job summary

Mitie Cleaning & Hygiene Services is seeking an experienced Lead Control Room Operator to join our National Security Operations Room (NSOR) supporting a high-profile corporate client. This is a 24/7 role requiring calm under pressure and robust incident management.

You will monitor CCTV, access control, alarms and security platforms, coordinate responses, and produce intelligence reports while liaising with sites, contractors and emergency services.

Qualifications

• Experience in a CCTV Control Room, Security Operations Centre (SOC), or similar security operations environment.
• Strong incident management, decision-making, and problem-solving skills.
• Experience operating CCTV, access control, alarm monitoring, and security management systems.
• Good computer literacy with the ability to work across multiple applications simultaneously.
• Ability to assess risk, prioritise information, and remain effective under pressure.
• Strong awareness of current security threats and emerging risks.

Responsibilities

• Monitor CCTV, access control, alarm systems, and security platforms, ensuring timely and appropriate responses.
• Respond to and manage security, safety, and business continuity incidents in line with procedures.
• Assess and respond appropriately to alarms, incidents, and service requests.
• Monitor the security threat environment, geopolitical developments, protest activity, travel-related risks, and emerging threats, escalating where appropriate.
• Act as an operational escalation point for incidents.
• Produce operational reports, including travel disruption and situational awareness updates.
• Monitor VIP and business-critical travel activity, including flight tracking and welfare monitoring where required.
• Liaise with security teams, sites, contractors, and emergency services to support incident resolution.
• Monitor lone worker and emergency notification systems.
• Maintain accurate logs, incident reports, and handovers.
• Conduct routine system checks and report faults or performance issues.

Job description

Mitie Cleaning & Hygiene Services is seeking an experienced Lead Control Room Operator to join our National Security Operations Room (NSOR) supporting a high-profile corporate client. This is a 24/7 role requiring calm under pressure and robust incident management.

You will monitor CCTV, access control, alarms and security platforms, coordinate responses, and produce intelligence reports while liaising with sites, contractors and emergency services.