Security Team Lead – 24/7 Operations & Incident Response

Compass Group UK; Loughborough; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Onsite free car parking

Subsidised meals

Contributory pension scheme

Career development programmes

Digital GP and healthcare benefits

Travel discounts

Grocery discounts and more

Cinema discounts

Job summary

Compass Group UK&I ESS is seeking a Lead Security Guard to oversee a security team across healthcare-related sites and facilities. You will plan security and car parking operations, manage rotas, and ensure adherence to policies, procedures and reporting standards.

The role requires frontline SIA licence, leadership experience, and strong English communication. You will liaise with external agencies, support incidents, and drive safety and service improvements within a healthcare environment.

Qualifications

• Valid Frontline SIA Licence.
• Leadership or supervisory experience in security.
• Excellent communication and customer service skills.
• Strong organisational and administrative abilities.
• Good IT skills and experience using security systems and reporting software.
• Ability to work independently, prioritise workloads and make informed decisions.
• Experience producing incident and accident reports.
• Good written and verbal English skills.
• Flexibility to meet business needs, including shift work.

Responsibilities

• Lead and motivate a team of Security Officers to deliver a high-quality service 365 days a year.
• Assist in the planning and delivery of security and car parking operations across the site.
• Ensure security procedures, service level specifications and site policies are consistently followed.
• Produce and manage security team rotas and staffing schedules.
• Conduct and oversee internal and external patrols.
• Monitor and respond to security, fire and emergency incidents.
• Complete and review accident, incident and investigation reports.
• Support departments with security risk identification and provide advice on security matters.
• Manage key control and lost property processes.
• Operate and oversee CCTV systems in accordance with legislation and company procedures (where qualified).
• Deliver monthly performance reports and security management information.
• Support staff, patients and visitors during difficult or sensitive situations.
• Liaise with external agencies, including Police and emergency services when required.
• Ensure team members receive appropriate training, development and performance reviews.
• Promote a positive culture of customer service, safety and continuous improvement.

Skills

Frontline SIA Licence

Leadership experience

Communication skills

Organisational skills

IT skills

Incident reporting

English language

Decision making

Shift flexibility

Tools

Security systems software

Reporting software

Job description

Compass Group UK&I ESS is seeking a Lead Security Guard to oversee a security team across healthcare-related sites and facilities. You will plan security and car parking operations, manage rotas, and ensure adherence to policies, procedures and reporting standards.

The role requires frontline SIA licence, leadership experience, and strong English communication. You will liaise with external agencies, support incidents, and drive safety and service improvements within a healthcare environment.