Security Control Room Supervisor

Matchup

Burgh Heath

On-site

GBP 35,000 - 47,000

Full time

4 days ago

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Benefits offered by this job

£40,880 per annum

28 Days Holiday (incl. bank holidays)

Company Pension

Free onsite Parking

Employee of the Quarter Awards

Onsite Physio & Wellbeing Support

Employee Assistance Programme

Uniform & Full Training Provided

Job summary

Knight is seeking a Security Response Centre Supervisor to lead the on-shift team at the Camberley Response Centre, overseeing Duty Officers and coordinating incident response with mobile teams, guards, and clients. You will act as Bronze Commander during incidents and ensure clear communications across all parties involved.

Ideal candidates have an SIA Front‑Line Licence and proven supervisory experience, with a background in a Response Centre, ARC, or control room environment, and strong

Qualifications

SIA Front-Line Licence – required
Proven experience in a supervisory or leadership role
1 year in a Response Centre, ARC or Control Room environment
Strong understanding of mobile patrols, keyholding & guarding services
Confident with various software systems
Organised, calm under pressure, and a natural leader
High attention to detail, excellent communicator, and team-focused

Responsibilities

Be the go-to escalation point for shift-related issues.
Supervise the performance and welfare of Duty Officers.
Lead incident response and command real-time operations.
Support staff development and enforce high standards.
Monitor and manage CCTV, alerts, calls, emails and radio comms.
Oversee mobile patrol deployment, static site cover, and rostering.
Prepare detailed Daily Handover Reports and ensure shift continuity.
Uphold compliance with SOPs, service standards and client instructions.
Lead professional, confident communications during client incidents.
Support complaint resolution and represent Knight with integrity.
Ensure service delivery reflects our values: Trust. Transparency. Excellence.

Skills

SIA Front‑Line Licence

Leadership experience

Control room experience

Mobile patrol knowledge

Strong communicator

Organised under pressure

Software proficiency

Tools

Security software

Job description

Our client is currently recruiting for a Security Response Centre Supervisor to join their growing team.

Job description:

You’ll be the key on-shift leader in their Camberley-based Response Centre, overseeing Duty Officers, managing incoming threats, acting as the Bronze Commander during incidents, and ensuring seamless communication with mobile teams, static guards, estate patrols, clients and emergency services.

Whether it’s a complex alarm response, a live incident, or a sudden change in staffing, you’ll be the calm, competent voice in control.

Key responsibilities

Team Leadership & Oversight