Retail Security Officer — 40+ hrs, Customer‑Focused Guardian

Mitie Group plc.; Hamilton; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Colleague discount

SIA licence renewal for company

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Group plc. is seeking a Retail Security Officer for the M&S Hamilton Retail Park. You will help create a safe, welcoming and secure environment for customers and colleagues while maintaining high standards of service.

Ideal candidates will have strong communication, a calm and professional approach, and a proactive mindset to prevent loss and respond to incidents in a fast-paced retail setting. A valid SIA licence is desirable but not essential.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Create a safe, welcoming and secure environment for customers and colleagues.
• Prevent loss, respond to incidents, identify risks and support safe ways of working.
• Use store technology and reporting systems to support store operations and incident management.
• Provide professional customer service and assist colleagues to maintain high store standards.
• Remain calm under pressure and act professionally in challenging situations.

Skills

Customer service

Communication skills

Calm under pressure

Teamwork

Security awareness

Tools

Digital reporting systems

Body-worn cameras

Job description

Mitie Group plc. is seeking a Retail Security Officer for the M&S Hamilton Retail Park. You will help create a safe, welcoming and secure environment for customers and colleagues while maintaining high standards of service.

Ideal candidates will have strong communication, a calm and professional approach, and a proactive mindset to prevent loss and respond to incidents in a fast-paced retail setting. A valid SIA licence is desirable but not essential.