Retail Security Officer - Calm, Customer-Focused 40+ hrs

Mitie Group plc.; Spittlegate; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

£13.58/hour

40+ hours/week

20% colleague discount

SIA licence renewal

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Job summary

M&S in the United Kingdom is seeking a Security Officer to help create a safe, welcoming and secure environment for customers and colleagues in-store.

You will stay calm under pressure, project professionalism, and act as a visible presence to prevent loss, respond to incidents, and protect people and products. You’ll use store tech and reporting tools to support smooth store operations.

Qualifications

• Previous security experience preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.

Responsibilities

• Prevent loss and respond to incidents in-store.
• Identify risks and support safe ways of working.
• Use store technology to support operations and incident management.
• Stay calm under pressure and act professionally in all situations.
• Be a visible presence, helping customers feel supported and safe.

Skills

Communication skills

Interpersonal skills

Customer service

Calm under pressure

Decision making

Tools

Body-worn cameras

Mobile reporting systems

Job description

M&S in the United Kingdom is seeking a Security Officer to help create a safe, welcoming and secure environment for customers and colleagues in-store.

You will stay calm under pressure, project professionalism, and act as a visible presence to prevent loss, respond to incidents, and protect people and products. You’ll use store tech and reporting tools to support smooth store operations.