Retail Security & Customer Service Champion

Mitie Group plc.; Stretford; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

£13.58 per hour

Guaranteed 40+ hours per week

20% colleague discount (after a period

Company-funded SIA licence renewal

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Job summary

Marks & Spencer is recruiting a Security Officer to help create a safe, welcoming store environment for customers and colleagues. You will be a visible presence, respond to incidents, and support loss prevention while delivering excellent service.

This role requires calm, professional conduct, strong communication skills, and a proactive mindset. You will work with store teams to maintain safety and a positive shopping experience.

Qualifications

• Experience in security or customer-facing roles is preferred.
• SIA licence desirable but not essential.
• Strong communication and interpersonal skills.
• Calm, confident, and professional approach.
• Proactive mindset with ability to make decisions quickly.
• Passion for customer service and keeping people safe.

Responsibilities

• Operate in a fast-paced retail environment, staying alert and ready to assist.
• Deliver professional customer service and support to colleagues and customers.
• Help keep stores safe and secure by preventing loss and responding to incidents.
• Use store technology, including mobile reporting systems and body-worn cameras, to support operations.
• Stay calm under pressure and act professionally in challenging situations.
• Work closely with store colleagues to maintain high standards and a positive environment.
• Adapt to changing shifts and store demands to support operations.

Skills

Customer service

Communication

Calm under pressure

Professional demeanor

Decision making

Team player

SIA licence awareness

Job description

Marks & Spencer is recruiting a Security Officer to help create a safe, welcoming store environment for customers and colleagues. You will be a visible presence, respond to incidents, and support loss prevention while delivering excellent service.

This role requires calm, professional conduct, strong communication skills, and a proactive mindset. You will work with store teams to maintain safety and a positive shopping experience.