Security & Customer Service Officer — 24/7 Shifts, Training & Growth

Carlisle Support Services; Folkestone; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Induction & training

Employee Assistance Programme

Wellbeing initiatives

Earned wage access

Discounts

Uniform & equipment

Refer a Friend bonus

Long service awards

Job summary

Carlisle Support Services is recruiting for Security & Customer Service Officers to join Le Shuttle (Eurotunnel) at Folkestone, delivering safe, secure experiences for passengers and freight through the terminal.

If you thrive in a fast-paced, safety-critical environment with 24/7 shifts, you will work across early, late and night rotas, with full training provided. This role offers a real chance to make a difference in a high-traffic transport hub.

Qualifications

• A valid SIA Door Supervisor or Security Guard licence (Mandatory).
• Previous experience in an SIA security role.
• Excellent customer service experience in a public-facing environment.
• Strong communication and interpersonal skills.
• A proactive, organised and professional approach.
• The ability to remain calm under pressure.
• Confidence working independently and as part of a team.
• Flexibility to work a variety of shifts across a 24/7, 365-day operation.
• A positive attitude and willingness to learn.

Responsibilities

• Delivering outstanding customer service to passengers throughout their journey.
• Conducting passenger, vehicle and freight security searches in line with security procedures.
• Maintaining a safe, secure and welcoming environment.
• Supporting the efficient movement of passengers and vehicles through the terminal.
• Working collaboratively with colleagues across multiple operational areas.
• Responding professionally and confidently in a busy, safety-critical environment.
• Following all security, health & safety and operational procedures.
• Full training will be provided.

Job description

Carlisle Support Services is recruiting for Security & Customer Service Officers to join Le Shuttle (Eurotunnel) at Folkestone, delivering safe, secure experiences for passengers and freight through the terminal.

If you thrive in a fast-paced, safety-critical environment with 24/7 shifts, you will work across early, late and night rotas, with full training provided. This role offers a real chance to make a difference in a high-traffic transport hub.