Passenger Service Agent Train Crew

Carlisle Support Services; Folkestone; On-site; GBP 16,531 - 22,041; Full time

Benefits offered by this job

Competitive hourly pay

Company Pension Scheme

Health & Wellbeing Plans

Wagestream

Fizz Benefits

Employee Assistance Programme

Refer a Friend Bonus Scheme

Full induction, training and career

Free quality uniform

Job summary

Carlisle Support Services is recruiting Passenger Service Agents to join the Train Crew Department for Le Shuttle (Eurotunnel). You will deliver customer service and safety-focused support to passengers traveling between the UK and France.

We offer comprehensive induction, training and career development, plus benefits including a pension, health plans, Wagestream, Fizz Discounts and an employee assistance programme.

Qualifications

• Excellent spoken and written English.
• Previous customer service experience preferred (transport/travel helpful).
• Willingness to work varied shifts, including nights, weekends and holidays.
• Professional, proactive attitude with strong teamwork and safety focus.
• Valid passport and Right to Work in the UK.

Responsibilities

• Safely loading and unloading passenger trains in line with safety rules.
• Ensure passenger safety and wellbeing throughout the journey.
• Deliver exceptional customer service and assist passengers with inquiries.
• Work across on-site and onboard areas to support daily operations.
• Contribute to a smooth operation of one of the UK's unique transport services.

Skills

Excellent English (spoken & written)

Customer service experience

Team teamwork

Ability to work under pressure

Flexible shifts (nights, weekends, hol

Job description

Job Introduction

Passenger Service Agent (Train Crew) – Le Shuttle (Eurotunnel)

Join Our Train Crew Team

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same?

Carlisle Support Services is recruiting Passenger Service Agents to join our Train Crew Department, supporting our client Le Shuttle (Eurotunnel). This is an exciting opportunity to work in a unique transport environment, ensuring passengers travel safely and comfortably between the UK and France.

As part of our professional and supportive team, you'll play a vital role in delivering an outstanding customer experience while maintaining the highest standards of safety.

What You’ll Be Doing

• Safely loading and unloading Passenger Shuttle trains in accordance with company and client Health & Safety procedures.
• Ensuring the safety and wellbeing of customers throughout their journey.
• Delivering exceptional customer service by assisting passengers and responding to enquiries during transit.
• Working across various operational areas both on‑site and onboard the trains.
• Supporting the smooth day‑to‑day operation of one of the UK's most unique transport services.

What We Offer

• Competitive hourly pay, paid monthly.
• Company Pension Scheme (following qualifying period).
• Health & Wellbeing Plans.
• Wagestream – instant access to earned wages and greater financial flexibility.
• Fizz Benefits – discounts, rewards and everyday savings.
• Employee Assistance Programme.
• Refer a Friend Bonus Scheme.
• Full induction, comprehensive training and ongoing career development.
• Free quality uniform provided.

About You

We're looking for enthusiastic, customer‑focused individuals who enjoy working as part of a team and take pride in delivering excellent service.

You’ll Need

• To be at least 18 years old due to shift requirements.
• A valid passport.
• Your own transport due to site location and varying shift times.
• Excellent spoken and written English.
• Previous customer service experience (transport or travel industry experience is desirable but not essential).
• Flexibility to work varied shifts, including nights, weekends and public holidays.
• A professional, positive and proactive attitude.
• Strong organisational skills.
• The ability to work independently and as part of a team under pressure.
• A commitment to Health & Safety (full training provided).

Working Hours

This is a 24‑hour operation running every day of the year.

Shifts are 8 hours and 10 minutes, with varying start times across a 24‑hour period, including evenings, nights, weekends and bank holidays.

Pre-Employment Requirements

• A 5‑year checkable employment and/or education history.
• Proof of Right to Work in the UK.
• Completion of Counter Terrorism Check (CTC) clearance.
• Overseas criminal record checks where applicable.
• A successful safety‑critical medical assessment.

You’ll also be required to provide original documentation during the vetting process, which may include:

• Passport
• Driving licence
• Utility bill (dated within the last 3 months)
• HMRC letter
• Original bank statement
• Original payslip
• Birth certificate
• Valid Share Code

About Carlisle Support Services

Carlisle Support Services is one of the UK's leading providers of support services, employing over 5,000 dedicated colleagues nationwide.

We proudly partner with some of the UK's best‑known organisations, including Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC Studioworks and many more.

When you join Carlisle, you'll become part of a growing business that invests in its people through industry‑leading training, recognition programmes and genuine career progression opportunities.

Equality, Diversity & Inclusion

Carlisle Support Services is committed to creating an inclusive workplace where everyone is treated fairly and with respect. We welcome applications from people of all backgrounds and are committed to ensuring recruitment, training, development and promotion are based solely on merit, skills and potential.

Apply Today

If you're looking for a rewarding career in a unique operational environment where safety, teamwork and customer service are at the heart of everything we do, we'd love to hear from you.

Apply today and start your journey with Carlisle Support Services and Le Shuttle (Eurotunnel).