SIA Customer Service Officer

Carlisle Support Services; Etchinghill; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Induction training

Career progression

SIA Top-Up training

Employee assistance

Wellbeing initiatives

Earned wage access

Discounts

Uniform & equipment

Refer a friend £100 bonus

Long service awards

Job summary

Carlisle Support Services is seeking a Security & Customer Service Officer at Le Shuttle (Eurotunnel) in Folkestone. You'll help keep passengers and freight safe while delivering outstanding service in a fast-paced, 24/7 environment.

The role requires a valid SIA Door Supervisor or Security Guard licence, prior security experience, strong communication, and the ability to work both independently and as part of a team. Full training provided.

Qualifications

• Valid SIA Door Supervisor or Security Guard licence (Mandatory).
• Previous experience in an SIA security role.
• Excellent customer service experience in a public-facing environment.
• Strong communication and interpersonal skills.
• Proactive, organised and professional approach.
• Ability to stay calm under pressure.
• Flexible to work a 24/7 operation.

Responsibilities

• Deliver outstanding customer service to passengers throughout their journey.
• Conduct passenger, vehicle and freight security searches.
• Maintain a safe, secure and welcoming environment.
• Support the efficient movement of passengers and vehicles through the terminal.
• Collaborate with colleagues across multiple operational areas.
• Respond professionally in a busy, safety-critical environment.
• Follow all security, health & safety and operational procedures.

Skills

Customer service

Communication skills

Interpersonal skills

Calm under pressure

Independence & teamwork

Flexible shifts

Proactive & organised

Job description

Security & Customer Service Officer

Location: Le Shuttle (Eurotunnel), Folkestone

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.

Shift Pattern: 24/7 operation | Early, Late & Night Shifts | 8 & 12-hour shifts

Make a Real Impact – Be Part of Something Bigger

Carlisle Support Services is proud to partner with Le Shuttle (Eurotunnel), one of Europe's most important transport links connecting the UK and France.

We're looking for professional, customer-focused Security & Customer Service Officers to join our team, helping to deliver a safe, secure and exceptional experience for thousands of passengers travelling through this unique operation every day.

If you enjoy working in a fast-paced environment where no two days are the same, this could be the perfect opportunity for you.

About The Role

As a Security & Customer Service Officer, you'll play a vital role in ensuring the safety, security and smooth operation of both passenger and freight services.

Your Responsibilities Will Include

• Delivering outstanding customer service to passengers throughout their journey.
• Conducting passenger, vehicle and freight security searches in line with security procedures.
• Maintaining a safe, secure and welcoming environment.
• Supporting the efficient movement of passengers and vehicles through the terminal.
• Working collaboratively with colleagues across multiple operational areas.
• Responding professionally and confidently in a busy, safety-critical environment.
• Following all security, health & safety and operational procedures.

Full training will be provided.

What We're Looking For

We're seeking enthusiastic, reliable individuals who are passionate about both customer service and security.

You’ll Ideally Have

• A valid SIA Door Supervisor or Security Guard licence.(Mandatory)
• Previous experience in an SIA security role.
• Excellent customer service experience in a public-facing environment.
• Strong communication and interpersonal skills.
• A proactive, organised and professional approach.
• The ability to remain calm under pressure.
• Confidence working independently and as part of a team.
• Flexibility to work a variety of shifts across a 24/7, 365-day operation.
• A positive attitude and willingness to learn.

Applicants must be at least 18 years old.

Pre-Employment Requirements

• A full 5-year employment and/or education history.
• Proof of Right to Work in the UK.
• A satisfactory DBS check.
• Completion of Counter Terrorism Check (CTC) clearance
• Overseas criminal record checks where applicable.
• A successful safety-critical medical assessment.
• Original identification documents as part of our comprehensive screening and vetting process.

What You’ll Receive

At Carlisle Support Services, we believe in recognising and rewarding our people.

You’ll Benefit From

• Competitive salary.
• Full induction and ongoing training.
• Structured career development and progression opportunities.
• Fully funded SIA Top-Up training delivered by our in-house trainers.
• Employee Assistance Programme supporting your mental, physical and financial wellbeing.
• Health and wellbeing initiatives, including family-friendly policies.
• Instant access to earned wages through our financial wellbeing platform.
• Retail, leisure and lifestyle discounts.
• High-quality uniform and equipment.
• £100 Refer a Friend bonus.
• Long service and employee recognition awards.

Whether you're looking to develop your career in security or build on your customer service experience, we'll provide the support and training to help you succeed.

About Carlisle Support Services

Carlisle Support Services is one of the UK's leading providers of security, events, cleaning and facilities management services.

With over 5,000 colleagues nationwide, we're proud to work with some of the UK's best-known organisations, including Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC Studioworks and many more.

When you join Carlisle, you're joining a company that invests in its people, values professionalism and creates opportunities for long-term career development.

Diversity & Inclusion

We're committed to creating an inclusive workplace where everyone feels valued, respected and supported. We welcome applications from people of all backgrounds, experiences and communities.

Selection Is Based Solely On Skills, Experience And Potential.

Ready to Join Us?

If you're looking for a rewarding role where you can make a genuine difference every day while building a long-term career, we'd love to hear from you.