Frontline Passenger Service Agent - 24/7 Travel Hub
inploi
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Benefits offered by this job
Job summary
Carlisle Support Services is recruiting Passenger Service Agents to support Le Shuttle Eurotunnel, a key UK-France transport link. Join a safety-critical, fast-paced operation and be the friendly face for travellers in a busy terminal.
You'll welcome passengers, assist with check-in and boarding, manage flow, respond to queries, and work across shifts in a 24/7 environment. Full training provided; prior customer service experience is valued.
Qualifications
- 1 year of face-to-face customer service experience is desirable.
- Present a smart, professional and approachable appearance.
- Remain calm and solution-focused in high-pressure environments.
- Work well in a team and take initiative when needed.
- Demonstrate strong communication and interpersonal skills.
- Willing to work shifts across a 24/7 operation and outdoors in all weather.
Responsibilities
- Welcoming and assisting passengers with warmth and professionalism
- Supporting check-in, boarding, and safety procedures
- Acting as a visible and approachable presence across the terminal
- Responding to queries and resolving concerns efficiently
- Managing situations calmly, safely, and with sound judgement
- Supporting vehicle marshalling and traffic flow when required
Skills
Job description
Carlisle Support Services is recruiting Passenger Service Agents to support Le Shuttle Eurotunnel, a key UK-France transport link. Join a safety-critical, fast-paced operation and be the friendly face for travellers in a busy terminal.
You'll welcome passengers, assist with check-in and boarding, manage flow, respond to queries, and work across shifts in a 24/7 environment. Full training provided; prior customer service experience is valued.
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