Frontline Passenger Service Agent - 24/7 Travel Hub

inploi

Folkestone

On-site

GBP 21,000 - 27,000

Full time

14 days+
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Benefits offered by this job

Health benefits
Wage access to earned wages
Discounts and rewards
Career development
Uniform provided

Job summary

Carlisle Support Services is recruiting Passenger Service Agents to support Le Shuttle Eurotunnel, a key UK-France transport link. Join a safety-critical, fast-paced operation and be the friendly face for travellers in a busy terminal.

You'll welcome passengers, assist with check-in and boarding, manage flow, respond to queries, and work across shifts in a 24/7 environment. Full training provided; prior customer service experience is valued.

Qualifications

  • 1 year of face-to-face customer service experience is desirable.
  • Present a smart, professional and approachable appearance.
  • Remain calm and solution-focused in high-pressure environments.
  • Work well in a team and take initiative when needed.
  • Demonstrate strong communication and interpersonal skills.
  • Willing to work shifts across a 24/7 operation and outdoors in all weather.

Responsibilities

  • Welcoming and assisting passengers with warmth and professionalism
  • Supporting check-in, boarding, and safety procedures
  • Acting as a visible and approachable presence across the terminal
  • Responding to queries and resolving concerns efficiently
  • Managing situations calmly, safely, and with sound judgement
  • Supporting vehicle marshalling and traffic flow when required

Skills

Customer service
Communication
Teamwork
Reliability
Flexible shifts

Job description

Carlisle Support Services is recruiting Passenger Service Agents to support Le Shuttle Eurotunnel, a key UK-France transport link. Join a safety-critical, fast-paced operation and be the friendly face for travellers in a busy terminal.

You'll welcome passengers, assist with check-in and boarding, manage flow, respond to queries, and work across shifts in a 24/7 environment. Full training provided; prior customer service experience is valued.

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