SIA Customer Service Officer

Carlisle Support Services; Folkestone; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Induction & training

Employee Assistance Programme

Wellbeing initiatives

Earned wage access

Discounts

Uniform & equipment

Refer a Friend bonus

Long service awards

Job summary

Carlisle Support Services is recruiting for Security & Customer Service Officers to join Le Shuttle (Eurotunnel) at Folkestone, delivering safe, secure experiences for passengers and freight through the terminal.

If you thrive in a fast-paced, safety-critical environment with 24/7 shifts, you will work across early, late and night rotas, with full training provided. This role offers a real chance to make a difference in a high-traffic transport hub.

Qualifications

• A valid SIA Door Supervisor or Security Guard licence (Mandatory).
• Previous experience in an SIA security role.
• Excellent customer service experience in a public-facing environment.
• Strong communication and interpersonal skills.
• A proactive, organised and professional approach.
• The ability to remain calm under pressure.
• Confidence working independently and as part of a team.
• Flexibility to work a variety of shifts across a 24/7, 365-day operation.
• A positive attitude and willingness to learn.

Responsibilities

• Delivering outstanding customer service to passengers throughout their journey.
• Conducting passenger, vehicle and freight security searches in line with security procedures.
• Maintaining a safe, secure and welcoming environment.
• Supporting the efficient movement of passengers and vehicles through the terminal.
• Working collaboratively with colleagues across multiple operational areas.
• Responding professionally and confidently in a busy, safety-critical environment.
• Following all security, health & safety and operational procedures.
• Full training will be provided.

Job description

Security & Customer Service OfficerLocation: Le Shuttle (Eurotunnel), FolkestoneShift Pattern: 24/7 operation | Early, Late & Night Shifts | 8 & 12-hour shifts Make a Real Impact – Be Part of Something BiggerCarlisle Support Services is proud to partner with Le Shuttle (Eurotunnel), one of Europe's most important transport links connecting the UK and France.We’re looking for professional, customer-focused Security & Customer Service Officers to join our team, helping to deliver a safe, secure and exceptional experience for thousands of passengers travelling through this unique operation every day.If you enjoy working in a fast-paced environment where no two days are the same, this could be the perfect opportunity for you.

About the Role

As a Security & Customer Service Officer, you'll play a vital role in ensuring the safety, security and smooth operation of both passenger and freight services.

Your responsibilities will include:

• Delivering outstanding customer service to passengers throughout their journey.
• Conducting passenger, vehicle and freight security searches in line with security procedures.
• Maintaining a safe, secure and welcoming environment.
• Supporting the efficient movement of passengers and vehicles through the terminal.
• Working collaboratively with colleagues across multiple operational areas.
• Responding professionally and confidently in a busy, safety-critical environment.
• Following all security, health & safety and operational procedures.
• Full training will be provided.

What We’re Looking For

• A valid SIA Door Supervisor or Security Guard licence.(Mandatory)
• Previous experience in an SIA security role.
• Excellent customer service experience in a public-facing environment.
• Strong communication and interpersonal skills.
• A proactive, organised and professional approach.
• The ability to remain calm under pressure.
• Confidence working independently and as part of a team.
• Flexibility to work a variety of shifts across a 24/7, 365-day operation.
• A positive attitude and willingness to learn.

Applicants must be at least 18 years old.

Pre-Employment Requirements

• A full 5-year employment and/or education history.
• Proof of Right to Work in the UK.
• A satisfactory DBS check.
• Completion of Counter Terrorism Check (CTC) clearance
• Overseas criminal record checks where applicable.
• A successful safety-critical medical assessment.
• Original identification documents as part of our comprehensive screening and vetting process.

What You’ll Receive

• Competitive salary.
• Full induction and ongoing training.
• Structured career development and progression opportunities.
• Fully funded SIA Top-Up training delivered by our in-house trainers.
• Employee Assistance Programme supporting your mental, physical and financial wellbeing.
• Health and wellbeing initiatives, including family-friendly policies.
• Instant access to earned wages through our financial wellbeing platform.
• Retail, leisure and lifestyle discounts.
• High-quality uniform and equipment.
• £100 Refer a Friend bonus.
• Long service and employee recognition awards.

About Carlisle Support ServicesCarlisle Support Services is one of the UK's leading providers of security, events, cleaning and facilities management services.With over 5,000 colleagues nationwide, we're proud to work with some of the UK's best-known organisations, including Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC Studioworks and many more.When you join Carlisle, you're joining a company that invests in its people, values professionalism and creates opportunities for long-term career development.

Diversity & Inclusion

We welcome applications from people of all backgrounds, experiences and communities.

Ready to Join Us?

If you're looking for a rewarding role where you can make a genuine difference every day while building a long-term career, we'd love to hear from you.