SIA Security & Customer Service Officer — 24/7 Shifts

Carlisle Support Service; Folkestone; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Full induction and ongoing training

Structured career development

SIA Top-Up training delivered in-house

Employee Assistance Programme

Health and wellbeing initiatives

Earned wage access platform

£100 Refer a Friend bonus

Uniform and equipment

Job summary

Carlisle Support Services is seeking a Security & Customer Service Officer to help ensure safe, secure passenger and freight operations at Le Shuttle (Eurotunnel) in Folkestone. You will deliver outstanding service and conduct security checks within a fast-paced, 24/7 environment.

Full training is provided, with ongoing development opportunities and a comprehensive benefits package. If you thrive in a dynamic setting and value teamwork, apply today.

Qualifications

• SIA Door Supervisor licence is mandatory.
• Experience in a security role is required.
• Excellent customer service experience in public environments is essential.

Responsibilities

• Deliver outstanding customer service to passengers throughout their journey.
• Conduct passenger, vehicle and freight security searches per procedures.
• Maintain a safe, secure and welcoming environment.
• Support the efficient movement of passengers and vehicles through the terminal.
• Collaborate with colleagues across multiple operational areas.
• Respond professionally in a busy safety-critical environment.
• Follow all security, health & safety and operational procedures.

Skills

SIA Door Supervisor licence

Customer service experience

Communication skills

Teamwork

Calm under pressure

Job description

Carlisle Support Services is seeking a Security & Customer Service Officer to help ensure safe, secure passenger and freight operations at Le Shuttle (Eurotunnel) in Folkestone. You will deliver outstanding service and conduct security checks within a fast-paced, 24/7 environment.

Full training is provided, with ongoing development opportunities and a comprehensive benefits package. If you thrive in a dynamic setting and value teamwork, apply today.