Front of House - Security Supervisor

Mitie Group plc.; Greater London; On-site; GBP 39,000 - 53,000; Full time

Job summary

Mitie Group plc. is seeking a Security Team Leader to manage a team of 6+ security colleagues across the shift pattern 0700-1700, Monday to Friday, in Greater London.

You will coordinate incidents, supervise patrols, and ensure a safe, welcoming environment for colleagues and visitors. The role emphasizes strong English communication, HR process awareness, and hands-on leadership with CCURE or similar systems.

Qualifications

• Experience leading a security team of 6+ members.
• Excellent verbal and written English.
• Knowledge of HR processes (investigations, attendance, disciplinaries).
• Computer literate; CCURE experience advantageous.

Responsibilities

• Take charge during incidents and coordinate effective responses.
• Support the team to deliver a safe, secure, and welcoming environment.
• Ensure patrols are completed, recorded, and monitored.
• Conduct monthly one-to-ones and performance reviews.
• Mentor, coach, and develop team members.
• Oversee training and induction of new staff.
• Maintain site procedures, risk assessments, and safety standards.
• Deliver clear shift handovers and team briefings.
• Build relationships with reception, event teams and stakeholders.
• Deliver outstanding security service focused on safety and experience of colleagues, guests and visitors.

Skills

Team leadership

Security operations

Incident response

Communication

Customer service

English fluency

HR knowledge

CCURE familiarity

Tools

CCURE

Job description

Shift Pattern: Monday - Friday

Hours: 0700-1700

Rate: £17.65 p/h

Key Responsibilities

• Take charge during incidents and coordinate effective responses.
• Support the team to deliver a safe, secure, and welcoming environment.

Safety & Emergency Response

• Ensure all team members understand lockdown, emergency, and critical incident procedures.
• Maintain readiness through regular refresher training and spot checks.
• Respond promptly and professionally to incidents and emergencies.

Security Operations

• Ensure patrols are completed, recorded, and regularly monitored.
• Conduct radio checks and maintain effective communication with the Security Control Room.
• Report and escalated incidents, suspicious activity, equipment faults, and security concerns.

Team Management

• Conduct monthly one-to-ones and performance reviews.
• Support attendance management, including Return to Work interviews.
• Mentor, coach, and develop team members.
• Oversee the training and induction of new staff
• Conduct investigations where necessary.

Compliance & Standards

• Ensure all officers follow site procedures, risk assessments, and assignment instructions.
• Maintain high standards of appearance, professionalism, and customer service.
• Ensure security systems and equipment remain operational and effective.

Communication & Collaboration

• Deliver clear shift handovers and team briefings.
• Work closely with reception, event teams, and other stakeholders.
• Build strong relationships across all service providers and departments.

Customer Experience

• Deliver an outstanding security service focused on the safety and experience of colleagues, guests, and visitors at all times.

What we are looking for

• Previous Security Experience, managing a team of 6 or above.
• Good literacy and communication skills and have excellent verbal and written English.
• Knowledge of HR issues (investigations, grievances, attendance and disciplinaries).
• Be computer and software literate. - previous CCURE usage advantageous.
• Reliability, self- motivation and ability to use own initiative and work without supervision.
• The ability to solve problems, make decisions and prioritise.
• The ability, tact and diplomacy to deal with people at all levels.
• Self-confidence and an interest in self-development.
• The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.