Security Control Room Operator — 12h Shifts (4-on/4-off)

Johnson Controls, Inc.; Portadown; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension

Life assurance

Employee assistance program

Employee discounts

Holiday entitlement incl. buy back

Full-time 42 hours/week

Cross training opportunities

Zero Harm safety policy

Job summary

Envision Intelligent Solutions, a Johnson Controls company, is seeking a Customer Support Operator for a full-time role in Northern Ireland. You will work 12-hour day and night shifts on a 4 days on 4 days off rota from Silverwood Business Park, Craigavon. The role involves monitoring CCTV/alarms, handling calls and supporting the control room team.

The position offers comprehensive benefits and training opportunities while emphasising safety and career development within a collaborative team.

Qualifications

• Ability to work under pressure independently or in a team.
• Ability to prepare letters, reports and documents concisely.
• Clear written and verbal communication, with diplomacy.
• Investigative skills to identify root causes of issues.

Responsibilities

• Monitor CCTV/Alarm activations, escalate and report.
• Answer intercoms and inbound calls professionally.
• Follow company policy when using telephone systems.
• Support the Control Room Supervisors and lead operations when trained.
• Monitor activations for mobile patrol dispatch and coordinate responses.
• Report operational difficulties to the supervisor on duty.

Skills

Work under pressure

Report writing

Communication skills

Investigative skills

SIA CCTV license desirable

IT literacy & English/Maths C

Education

GCSE English & Maths grade C or higher

Job description

Envision Intelligent Solutions, a Johnson Controls company, is seeking a Customer Support Operator for a full-time role in Northern Ireland. You will work 12-hour day and night shifts on a 4 days on 4 days off rota from Silverwood Business Park, Craigavon. The role involves monitoring CCTV/alarms, handling calls and supporting the control room team.

The position offers comprehensive benefits and training opportunities while emphasising safety and career development within a collaborative team.