ARC Controller

YDU JC Air Cond & Ref Inc.- Dubai; United Kingdom; Remote; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Pension

Life Assurance

Employee Discounts

Cycle to Work

Holiday Buy Back

Job summary

Envision Intelligent Solutions, a Johnson Controls company, is seeking a Customer Support Operator to join our security systems team in Craigavon. This full-time, permanent role operates on a 12-hour day and night shift, four days on, four days off, from Silverwood Business Park, Craigavon.

You will monitor CCTV/alarms, answer calls, follow company policies, support the Control Room Supervisors, and coordinate with mobile patrols.

Qualifications

• Ability to work under pressure and work independently or as part of a team.
• Ability to prepare letters, reports and documents concisely and accurately.
• Communicate diplomatically and effectively, both verbally and in writing.
• Sufficient investigative skills to identify root causes of problems.
• SIA CCTV license desirable but training can be provided in-house.
• IT literacy and a minimum of grade C in English and Maths.

Responsibilities

• Monitor, interrogate and respond to CCTV/Alarm activations, including escalation and reporting.
• Answer intercoms and inbound telephone calls professionally and efficiently.
• Follow company policy and procedures when using telephone systems.
• Support the Control Room Supervisors and cover in their absence after training.
• Monitor and handle all incoming CCTV/Alarm activations for mobile patrols and dispatch teams accordingly.
• Report any operational difficulties to the supervisor on duty.

Skills

Under pressure

Accurate reporting

Diplomatic communication

Investigative skills

CCTV license (desirable)

IT literacy

English grade C

Maths grade C

Tools

Telephone systems

Job description

Who we are Envision Intelligent Solutions, a Johnson Controls company, is a security systems service provider specialising in the rental market with our own in house CAT1 Alarm receiving Centre in Craigavon, BT66 6SY. We are professional, agile and innovative. We reward hard work and inspire people to reach for more. In an environment that is constantly evolving, we will set the foundation for you to grow and chart a career path that is as unique as you are. As part of our team, you’ll have the opportunity to make an impact that people can feel. The world is waiting for you and so are we. We are currently looking for a Customer Support Operator to join our team. In this full-time, permanent position you will work on 12-hour day and night shifts operating on 4 days on 4 days off rota and will be located in Silverwood Business Park, Craigavon, BT66 6SY.

What we offer

• Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
• Paid Annual Leave, plus bank holidays (Holiday buy back option available)
• Full Time (42 hours per week, 4 on 4 off shifts)
• Extensive product and on the job/cross training opportunities with outstanding resources available
• Encouraging and collaborative team environment
• Career development through various career ladders including Customer Service
• Dedication to safety through our Zero Harm policy
• Access to business resource groups

What you will do:

• Monitor, interrogate and respond to CCTV/Alarm activations, including escalation and reporting
• Answer intercoms and inbound telephone calls professionally, quickly and effectively
• Effectively use the telephone systems and follow the guidance of the company policy and procedures
• Support the Control Room Supervisors and in their absence to take control of the operations (subject to training)
• Monitor and handle all incoming CCTV/Alarm activations for mobile patrol vehicles and dispatch mobile response teams accordingly
• Report any operational difficulties and problems to the supervisor on duty

What we look for:

• The ability to work under pressure, to be self-motivated and able to work independently or as a team member
• The ability to prepare letters, reports and documents in an accurate and concise manner
• The ability to communicate diplomatically and effectively, both verbally and in writing
• Sufficient investigative skills to identify the root cause of any problems identified
• SIA (Security Industry Authority) CCTV license desirable however this can be provided via the in house training team
• IT literacy and a minimum of grade C in English and Maths.
• #LI-Onsite #GOSIA

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.