Data Centre Control Room Operator – 12-Hour Shifts (4-on/4-off)

ICTS (UK) Limited; Hemel Hempstead; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Training provided

Uniform and PPE provided

Job summary

ICTS (UK) Limited is seeking a reliable Control Room Operative to monitor alarms and coordinate security responses for our Data Centre sites in the Hemel Hempstead area. The role runs on a 4 on / 4 off pattern with 12-hour shifts, including days and nights, and includes full training, uniform and PPE.

The ideal candidate has an SIA PSS CCTV licence, at least five years of checkable history, and strong IT skills.

Qualifications

• SIA PSS (CCTV) licence essential.
• Five years' checkable history and references required.
• Ability to pass a criminal records check (CRC).
• Experience in alarm monitoring in a multi-functional control room.
• Calm and professional under pressure; able to deliver clear incident reports.
• Competent IT skills with MS Word, Excel, Outlook and related web apps.
• Willingness to undertake development training to enhance skills.

Responsibilities

• Meet performance targets for alarm response.
• Coordinate manned guarding teams to respond to issues.
• Proactively identify risk and escalate concerns.
• Audit equipment to minimise risks to the client.
• Liaise with emergency services during fire, intruder and duress activations.

Skills

Alarm monitoring

Control room ops

Incident reporting

Emergency liaison

IT skills

CRC check

PSS licence

Background check

Tools

MS Word

Excel

Outlook

Job description

ICTS (UK) Limited is seeking a reliable Control Room Operative to monitor alarms and coordinate security responses for our Data Centre sites in the Hemel Hempstead area. The role runs on a 4 on / 4 off pattern with 12-hour shifts, including days and nights, and includes full training, uniform and PPE.

The ideal candidate has an SIA PSS CCTV licence, at least five years of checkable history, and strong IT skills.