Security CCTV Operator

OCS Group Limited; Catbrain; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading facilities management company in England is seeking a CCTV Controller responsible for the operation of security systems. The role involves ensuring effective communication and documentation of incidents while operating CCTV, fire alarm, and other systems. Candidates must hold a SIA CCTV license, possess ACT Awareness, and demonstrate problem-solving and communication skills. This position is vital for maintaining site security and ensuring compliance with emergency procedures.

Qualifications

• Must have the right to work in the UK.
• Must have a SIA CCTV license and preferably a DS/SG license.
• ACT Awareness is required.
• SCaN certification for CCTV Operators is needed.

Responsibilities

• Ensure clear, accurate communication and transmission of all relevant information.
• Follow the correct escalation process for incidents, maintaining running logs.
• Deploy security resources to handle all incidents effectively.
• Conduct daily site activity risk assessments and maintain accurate CCTV records.
• Implement emergency procedures in accordance with the Incident and Emergency Plan.

Skills

Problem-solving skills

Effective verbal and written communication skills

Job description

Job Overview

As a CCTV Controller, you will be responsible for the proactive operation of the CCTV system and other security systems to ensure the safety and security of the site. Reporting to the Security Manager, you will ensure clear and accurate communication, proper incident escalation, and thorough documentation of all activities.

Responsibilities

• Ensure clear, accurate communication and transmission of all relevant information
• Follow the correct escalation process for incidents, maintaining running logs in the Operators running logs
• Effectively deploy security resources to handle all incidents and matters arising
• Proactively operate the CCTV system, conducting daily site activity risk assessments and maintaining accurate CCTV records
• Operate the fire alarm system, PA system, VMS, Intruder/Panic Alarms, BMS, ANPR, radio, and phone systems
• Implement emergency procedures in accordance with the Incident and Emergency Plan
• Thoroughly, accurately, and professionally document complaints, incidents involving possible criminal activity, and other daily activities

Qualifications

• Must have the right to work in the UK
• Must have a SIA CCTV license and preferably a DS/SG license
• ACT Awareness
• SCaN certification for CCTV Operators
• Problem‑solving skills
• Effective verbal and written communication skills

Company Overview

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.