Security and Customer Support Specialist

The Warren; Abersoch; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading holiday park operator in the UK seeks a Security Team Member to enhance guest safety and support. In this role, you'll engage with guests while ensuring security protocols are upheld. Responsibilities include monitoring the park, performing basic maintenance, and collaborating with the security head. Ideal candidates should have an SIA license, a UK driving license, and strong communication skills. Join a team dedicated to exceptional service in a picturesque setting.

Benefits

Competitive Salary

Discounted Holidays

Discounted Meals

30 Days Holiday

Company Sick Pay

Pension Scheme

Ongoing Training

Qualifications

• A valid SIA License (Security Industry Authority).
• A full UK Driving License (preferably held for 3+ years).
• Strong IT Skills for operating CCTV and digital tools.
• Previous Security Experience in hospitality or holiday parks.
• Excellent Communication and interpersonal abilities.

Responsibilities

• Greet owners and visitors, verify passes, and offer guidance.
• Perform regular patrols and monitor park areas.
• Deliver and fit gas bottles and reset electrical trip switches.
• Manage CCTV, ANPR, and guest access.
• Address late-night gas orders or urgent matters.
• Collaborate with Head of Security for seamless coordination.

Skills

People-focused problem-solving

Customer service

Strong IT Skills

Excellent Communication

Flexible mindset

Education

Valid SIA License

Full UK Driving License

Tools

CCTV

ANPR

Job description

About the Role

Are you a people-focused problem-solver with a passion for security and guest satisfaction? At Haulfryn, we're expanding our Security Team to offer an even higher level of service for our owners and guests at the picturesque Warren Holiday Park. In this role, you'll go beyond the usual security duties—combining vigilant protection with exceptional customer support and basic maintenance tasks. If you're looking for a chance to stand out and truly make a difference, this is the opportunity for you.

Responsibilities

• Provide a Welcoming Presence: Greet owners and visitors, verify passes, and offer clear guidance on park facilities and policies.
• Protect and Reassure: Perform regular patrols, closely monitor the park and outer areas, and respond swiftly to any incidents or issues.
• Handle Basic Maintenance: Deliver and fit gas bottles, reset electrical trip switches, and report bigger maintenance concerns to the relevant departments.
• Oversee Clubhouse Entry & Systems: Manage CCTV, ANPR, and guest access, ensuring park procedures are upheld while maintaining a friendly atmosphere.
• Respond to After-Hours Calls: Address late-night gas orders or urgent matters, offering 24/7 peace of mind for our guests.
• Collaborate with the Head of Security: Share updates, communicate clearly across teams, and ensure seamless coordination between security and customer support operations.

Qualifications

• A valid SIA License (Security Industry Authority)
• A full UK Driving License (preferably held for 3+ years)
• Strong IT Skills for operating CCTV, ANPR, and digital tools.
• Previous Security Experience, preferably in a customer-facing environment (e.g., hospitality, hotels, or holiday parks).
• Excellent Communication and interpersonal abilities—comfortable engaging with guests as well as handling protocols.
• A flexible, team-oriented mindset, capable of adapting to changing situations.

Preferred Skills

• Familiarity with Health & Safety regulations.
• Basic understanding of IT/Data Security best practices.
• First-Aid qualification or interest in further safety training.

Benefits

• Competitive Salary.
• Discounted Holidays at our picturesque UK holiday parks.
• Discounted Meals at on-site restaurants.
• 30 Days Holiday (including bank holidays), increasing to 35 days with service.
• Company Sick Pay.
• Pension Scheme & Life Assurance.
• Ongoing Training & Development to enhance both your security and customer service expertise.

Why Choose Haulfryn

• Exceptional Locations: You’ll work in a place that inspires.
• Family Values: We care about our team and foster a supportive environment.
• Nurturing Nature: Sustainability is at the heart of what we do.
• With over 85 years of expertise, we’re proud to be one of the UK's leading holiday park operators.

Apply Today

Take the First Step Toward a Rewarding Career. If you’re ready to expand your security expertise and provide exceptional service in a dynamic environment, we’d love to hear from you. Apply today and start your journey with Haulfryn.

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.