Secure IT Support Engineer - Azure & Windows On-site

PA Consulting; Royston; On-site; GBP 52,000 - 92,000; Full time

Benefits offered by this job

Private healthcare

Company pension scheme

Annual bonus

25 days annual leave + Christmas Eve半日

Job summary

PA Consulting is seeking a mid-senior level IT support specialist to work onsite in the UK, handling user requests in a secure environment and supporting Azure/Office 365 platforms. You will produce clear reports, follow data-management processes, and help maintain security while enabling business-critical systems.

Travel to other PA offices is required. Applicants should have Windows/Azure knowledge, strong communication, and the ability to document processes clearly; UK residency for security

Qualifications

• Experience in a customer-facing IT support role handling tickets and assisting colleagues of varying seniority
• Knowledge of Windows OS, Azure, Office 365, and Intune
• Experience managing Azure platforms, particularly Azure Virtual Desktops (preferred)
• Ability to produce clear, concise documentation
• Strong communication across all levels of the organisation and team working ability
• UK eligibility and residency requirements for security clearance (UK nationality or 5 years residency)

Responsibilities

• Serve as first point of contact for users in a secure environment and escalate as needed
• Provide technical support and contribute to team projects
• Create concise reports showing usage of environments
• Follow strict data management processes
• Support business-critical systems
• On-site work five days a week with travel to other offices as needed
• Maintain strong security posture by following processes and supporting IT service integrity
• Deploy and operate systems to ensure environments are available, secure, and operating as expected

Skills

Customer-facing IT support

Communication across levels

Attention to detail

Documentation

Team collaboration

Tools

Azure

Office 365

Intune

Azure Virtual Desktops

Windows

Security

Job description

PA Consulting is seeking a mid-senior level IT support specialist to work onsite in the UK, handling user requests in a secure environment and supporting Azure/Office 365 platforms. You will produce clear reports, follow data-management processes, and help maintain security while enabling business-critical systems.

Travel to other PA offices is required. Applicants should have Windows/Azure knowledge, strong communication, and the ability to document processes clearly; UK residency for security