Secure Support Engineer

PA Consulting; Melbourn; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Health and lifestyle perks withPrivate

25 days annual leave + 0.5 day on Xmas

Generous pension scheme

Annual performance-based bonus

Tax efficient benefits

Job summary

PA Consulting in the UK is seeking an IT Support professional to assist UK users outside London, developing skills in customer service, automation, problem solving and secure IT support.

The successful candidate will join a wider team to maintain a strong security stance, follow strict processes and ensure IT services are available, secure and operating as expected. Hybrid working with office presence 2 days per week.

Qualifications

• Experience in a customer-facing IT support role handling support tickets.
• Knowledge of Windows OS, Azure, Office 365 and Intune.
• Preferably experience managing Azure platforms, specifically Azure Virtual Desktops.
• Attention to detail with clear documentation.
• Ability to communicate at all levels and work in a team.

Responsibilities

• First point of contact for users in a secure environment.
• Provide technical support input to team projects.
• Create clear reports to demonstrate usage of our environments.
• Follow strict data management processes.
• Support business critical systems.
• Availability on-site 5 days a week, with travel to other offices.

Skills

Customer facing IT support

Documentation

Team communication

Tools

Windows OS

Azure

Office 365

Intune

Azure Virtual Desktops

Job description

Global Innovation and Technology Centre, Back Lane, Melbourn, Hertfordshire, SG8 6DP, United Kingdom, Melbourn SG8 6DP, GB

Full-time

Company description

We believe in the power of ingenuity to build a positive human future.

As strategies, technologies, and innovation collide, we create opportunity from complexity.

Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.

Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.

PA. Bringing Ingenuity to Life.

Job description

This is an interesting and varied role where you will be responsible for support our UK users based outside of London. The role will allow you to develop your skills in areas such as excellent customer services, automation, problem-solving skills and secure IT support.

The successful candidate will work within a wider team to maintain a strong security stance, following strict processes and support to ensure the integrity of all IT services. Confident in deploying and operating a variety of systems to ensure that all environments are available, secure and operating as expected.

Key responsibilities include:

• Being the first point of contact for users in a secure environment, dealing with a variety of requests that may need to be escalated
• Providing technical support/input to team projects
• Creating clear and concise reports to demonstrate the usage of our environments
• Following strict process on data management
• Supporting business critical systems
• Availability on-site 5 days a week, with some travel to other offices

Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site.

Qualifications

• Experience working in a customer facing IT support role, handling support tickets and interacting with colleagues of varying seniority and IT proficiency levels.
• Knowledge of Windows Operating systems, Azure, Office 365 and Intune.
• Preferably experience managing platforms within Azure, specifically Azure Virtual Desktops.
• A keen eye for detail with the ability to follow and produce clear, concise documentation.
• Ability to communicate at all levels of an organisation with the ability to work effectively as part of a team

ESSENTIAL REQUIREMENT:

Candidates must possess UK single-nationality and have resided in the UK for a minimum of 5 years to obtain the security clearance level needed for this role. Candidates without this cannot be considered.

We know the skill-gap and ‘somewhat need to tick every box’ can get in the way of meeting brilliant candidates, so please don’t hesitate to apply – we’d love to hear from you.

Additional information

Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose led meaningful work.

Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world’s most complex challenges. We’re focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self.

Find out more about Life at PA here.

We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits:

• Health and lifestyle perks accompanying private healthcare
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
• Generous company pension scheme
• Opportunity to get involved with community and charity-based initiatives
• Annual performance-based bonus
• Tax efficient benefits (cycle to work, give as you earn)

We’re committed to advancing equality. We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups.

Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on [e-mail]