Security-Focused IT Support Engineer (Hybrid UK)

PA Consulting; Bristol; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Health and lifestyle perks

25 days annual leave

Generous pension scheme

Community and charity initiatives

Annual performance-based bonus

Tax efficient benefits

Job summary

PA Consulting is seeking a proactive IT support professional to assist UK users outside London, with hybrid work and opportunities to build skills in customer service, automation, problem-solving, and secure IT support.

You will join a wider team ensuring the integrity of IT services, deploying and operating systems to keep environments available and secure, with on-site presence and occasional travel to other offices.

Qualifications

• Experience in a customer-facing IT support role handling support tickets.
• Knowledge of Windows OS, Azure, Office 365 and Intune.
• Experience managing Azure platforms, especially Azure Virtual Desktops.
• Detail-oriented with ability to produce clear documentation.
• Strong communication at all levels and teamwork.

Responsibilities

• First point of contact for users in a secure environment.
• Provide technical support to team projects.
• Create clear reports showing environment usage.
• Follow data management processes.
• Support business-critical systems.
• Be available on-site 5 days a week with travel to other offices.

Skills

Customer support

Windows OS

Azure

Office 365

Intune

Documentation

Team communication

Tools

Azure Virtual Desktops

Job description

PA Consulting is seeking a proactive IT support professional to assist UK users outside London, with hybrid work and opportunities to build skills in customer service, automation, problem-solving, and secure IT support.

You will join a wider team ensuring the integrity of IT services, deploying and operating systems to keep environments available and secure, with on-site presence and occasional travel to other offices.