On‑Site IT Support Engineer — Windows & Azure Expert

Seven Investment Management LLP; City of Edinburgh; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

Seven Investment Management LLP in the UK seeks a Deskside Support Engineer to deliver high-quality first and second-line IT support to end-users across multiple office locations. You will install, configure, and maintain hardware and software, and act as a trusted point of contact for IT-related queries.

Responsibilities include incident investigation, routine change requests, and updating the infrastructure documentation.

Qualifications

• Experience supporting Windows client OS and Office 365 apps.
• Experience with Azure AD/Entra ID and Intune.
• Strong troubleshooting and customer service skills.

Responsibilities

• Provide first and second-line IT support across multiple offices.
• Manage tickets, phone, and on-site visits for incidents and requests.
• Install, configure, and maintain hardware and software per standards.
• Escalate outages and coordinate with third-line teams.
• Update IT documentation and maintain security compliance.
• Travel to office locations as needed for on-site support.

Skills

Windows OS

Office 365

Azure AD

Intune

Microsoft 365

Exchange Online

Teams

Troubleshooting

Customer service

Communication skills

On-site support

Job description

Seven Investment Management LLP in the UK seeks a Deskside Support Engineer to deliver high-quality first and second-line IT support to end-users across multiple office locations. You will install, configure, and maintain hardware and software, and act as a trusted point of contact for IT-related queries.

Responsibilities include incident investigation, routine change requests, and updating the infrastructure documentation.