Hybrid Secure IT Support Engineer

PA Consulting; Melbourn; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Health and lifestyle perks withPrivate

25 days annual leave + 0.5 day on Xmas

Generous pension scheme

Annual performance-based bonus

Tax efficient benefits

Job summary

PA Consulting in the UK is seeking an IT Support professional to assist UK users outside London, developing skills in customer service, automation, problem solving and secure IT support.

The successful candidate will join a wider team to maintain a strong security stance, follow strict processes and ensure IT services are available, secure and operating as expected. Hybrid working with office presence 2 days per week.

Qualifications

• Experience in a customer-facing IT support role handling support tickets.
• Knowledge of Windows OS, Azure, Office 365 and Intune.
• Preferably experience managing Azure platforms, specifically Azure Virtual Desktops.
• Attention to detail with clear documentation.
• Ability to communicate at all levels and work in a team.

Responsibilities

• First point of contact for users in a secure environment.
• Provide technical support input to team projects.
• Create clear reports to demonstrate usage of our environments.
• Follow strict data management processes.
• Support business critical systems.
• Availability on-site 5 days a week, with travel to other offices.

Skills

Customer facing IT support

Documentation

Team communication

Tools

Windows OS

Azure

Office 365

Intune

Azure Virtual Desktops

Job description

PA Consulting in the UK is seeking an IT Support professional to assist UK users outside London, developing skills in customer service, automation, problem solving and secure IT support.

The successful candidate will join a wider team to maintain a strong security stance, follow strict processes and ensure IT services are available, secure and operating as expected. Hybrid working with office presence 2 days per week.