IT Support Engineer: Azure/365 Specialist (12-Month Contract)

Identify Solutions; Barry; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Fixed-term contract

Salary up to £30,000 per year plus ben

Job summary

Identify Solutions, based in the United Kingdom, is seeking an IT Support Engineer for a 12-month fixed-term contract. The role covers 1st/2nd line support for hardware, software and connectivity, ticket management, device deployments, and on-site as well as remote user support across multiple locations.

Key requirements include strong Microsoft 365 and Azure experience, Windows networking fundamentals, solid troubleshooting, and excellent communication and customer service skills.

Qualifications

• Experience in IT support, service desk, or 1st/2nd line role
• Strong Microsoft 365 knowledge
• Good Windows environments and networking fundamentals
• Excellent troubleshooting and problem-solving skills
• Strong communication and customer service skills
• Microsoft Azure experience
• Salesforce exposure
• Relevant Microsoft or CompTIA certifications

Responsibilities

• Deliver 1st and 2nd line support for hardware, software and connectivity issues
• Manage and resolve helpdesk tickets
• Configure and deploy laptops, desktops and peripherals
• Support Microsoft 365 and Azure environments
• Troubleshoot networking and user-related issues
• Provide onsite support and assist remote users across multiple locations

Skills

1st/2nd line support

Microsoft 365

Networking fundamentals

Troubleshooting

Communication

Customer service

Microsoft Azure

Salesforce

Certifications

Job description

Identify Solutions, based in the United Kingdom, is seeking an IT Support Engineer for a 12-month fixed-term contract. The role covers 1st/2nd line support for hardware, software and connectivity, ticket management, device deployments, and on-site as well as remote user support across multiple locations.

Key requirements include strong Microsoft 365 and Azure experience, Windows networking fundamentals, solid troubleshooting, and excellent communication and customer service skills.