Secure Support Engineer

CamWebDir; Greater London; Remote; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Private healthcare and health perks

25 days annual leave

Generous pension scheme

Community and charity initiatives

Annual performance bonus

Cycle to work

Job summary

PA is seeking a proactive IT support specialist to assist UK users outside London, delivering strong customer service, problem solving and secure IT support. You will work within a wider team to maintain a strong security stance, following strict processes and support to ensure the integrity of all IT services.

Expect to be the first point of contact for users, provide technical input to projects, and create reports on environment usage.

Qualifications

• Experience in a customer facing IT support role, handling tickets and working with colleagues of varying seniority.
• Knowledge of Windows OS, Azure, Office 365 and Intune.
• Preferably experience managing Azure Virtual Desktops.
• Detail-oriented with ability to produce clear documentation.
• Strong communication across all levels of the organisation.

Responsibilities

• Being the first point of contact for users in a secure environment, dealing with a variety of requests.
• Providing technical support/input to team projects.
• Creating clear and concise reports to demonstrate the usage of our environments.
• Following strict process on data management.
• Availability on-site 5 days a week, with some travel to other offices.

Skills

Customer-facing IT support

Windows OS

Azure

Office 365

Intune

Azure Virtual Desktops

Documentation

Cross-level communication

Tools

Azure

Office 365

Intune

Job description

This is an interesting and varied role where you will be responsible for support our UK users based outside of London. The role will allow you to develop your skills in areas such as excellent customer services, automation, problem-solving skills and secure IT support. The successful candidate will work within a wider team to maintain a strong security stance, following strict processes and support to ensure the integrity of all IT services. Confident in deploying and operating a variety of systems to ensure that all environments are available, secure and operating as expected.

Key responsibilities

• Being the first point of contact for users in a secure environment, dealing with a variety of requests that may need to be escalated
• Providing technical support/input to team projects
• Creating clear and concise reports to demonstrate the usage of our environments
• Following strict process on data management
• Availability on-site 5 days a week, with some travel to other offices

Qualifications

• Experience working in a customer facing IT support role, handling support tickets and interacting with colleagues of varying seniority and IT proficiency levels.
• Knowledge of Windows Operating systems, Azure, Office 365 and Intune.
• Preferably experience managing platforms within Azure, specifically Azure Virtual Desktops.
• A keen eye for detail with the ability to follow and produce clear, concise documentation.
• Ability to communicate at all levels of an organisation with the ability to work effectively as part of a team

ESSENTIAL REQUIREMENT

Candidates must possess UK single-nationality and have resided in the UK for a minimum of 5 years to obtain the security clearance level needed for this role. Candidates without this cannot be considered.

All PA people are required to undergo background checks and to achieve the Baseline Personnel Security Standard however, some UK roles also require higher levels of National Security Vetting, where applicants must have at least 5 years of continuous residency in the UK.

We therefore ask that you only apply if you meet the residency requirements (i.e. you are a British citizen or have been resident in the UK for the past 5 years), as this is the prerequisite for a security clearance. If you're unsure about your eligibility, we encourage you to review the UK Government’s guidance on security vetting before applying.

Additional information

Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose led meaningful work.

Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world’s most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self.

Benefits

• Health and lifestyle perks accompanying private healthcare
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
• Generous company pension scheme
• Opportunity to get involved with community and charity-based initiatives
• Annual performance-based bonus
• Tax efficient benefits (cycle to work, give as you earn)

We’re committed to advancing equality. We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups.

Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on [email protected]