Second Line IT Technician

Heart Academies; Bedford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An educational institution in the UK is looking for a dedicated IT Support professional to assist in managing IT Helpdesk and support the Technical IT Manager. You'll play a critical role in ensuring secure ICT service availability and document common tasks for users of varying technical knowledge. Ideal candidates will have strong technical support skills and knowledge in cyber security, along with a commitment to improvement and development.

Benefits

Paid wellbeing day

Career progression opportunities

Refer a friend scheme

Employee assist programme

Generous pension

Free gym and parking

Free refreshments

Collaborative workplace

Generous leave entitlement

Excellent catering provision

Qualifications

• Support for IT Helpdesk and remote issue resolution.
• Familiarity with cyber security practices.
• Ability to document processes clearly.

Responsibilities

• Assist the Technical IT Manager and IT Support Partners.
• Manage IT Helpdesk responses efficiently.
• Recommend improvements based on new technology.

Skills

Technical support

Cyber security awareness

Documentation skills

Job description

Overview

Support the Technical IT Manager and the IT Support Partner(s) to ensure secure ICT service availability for both internal and external access to Trust networks.

Manage efficient and timely responses to requests made to the IT Helpdesk, assist the IT support team in remotely resolving issues and requests reported to the IT Helpdesk. Support for the Trust's centralised ICT network as per the scope of IT.

Provide technical input and support during planning and implementation of project work as per the Trusts IT development plan.

Document common tasks and processes effectively to provide clear instructions for users of all levels of technical knowledge and ability.

Keep abreast of new technologies and developments in the education sector and recommend improvements based on this knowledge.

Identify potential gaps in cyber security and make recommendations on how to mitigate identified issues.

Monitor deployment of software and solutions across the trust to ensure the security of the network and devices is kept up to date.

Hours: 37 hours all year round Monday - Thursday 8:30 - 16:30, Friday 8:30 - 16:00. We reserve the right to close the vacancy at an earlier opportunity, please ensure you submit your application at the earliest available time.

About HEART Academies Trust

HEART Academies Trust formed in 2017 and currently consists of one secondary school, Bedford Academy and three partner primary schools, Cauldwell, Shackleton and Shortstown. Together we serve more than 2500 pupils aged from 2 to 18 years. We are a non-profit making charitable company sponsored by the Harpur Trust, one of the largest charities in the UK. With a proven track-record in education through their ownership and management of four Harpur Trust private schools in Bedford and as a sponsor of Bedford Academy since its creation in 2010, they are the perfect partner to support HEART Academies Trust as we grow. HEART Academies Trust supports continuity of education within the community. Adopting a 'stronger together' approach and a commitment to positive collaboration enables each academy within the Trust to celebrate what they already do well whilst providing opportunities to ensure continued development and improvement across all academies within the Trust.

As part of HEART Academies Trust, staff are valued and supported, allowing them to contribute fully to the wider school community. Our commitment to staff development and wellbeing is paramount.

• Paid wellbeing day per year.
• CPD pathways, career progression, secondment and shadowing opportunities.
• £200 Refer a friend scheme, tech scheme and cycle to work scheme.
• Employee assist programme.
• Generous pension and a competitive salary.
• Free gym, shower and parking facilities.
• Free tea, coffee, breakfast and eye tests.
• An open and collaborative working environment with an inclusive workplace.
• Generous leave entitlement, starting at 27 days (exclusive of bank holidays).
• An excellent catering provision.
• A commitment to environmental sustainability.