Seasonal Store Leader: Elevate Customer Experience

LUSH; England; On-site; GBP 23,000 - 29,000; Full time

Job summary

Lush is seeking a proactive Supervisor to lead a store team and deliver exceptional customer experiences. You will coach staff, drive sales, and maintain a welcoming, well-organised shop floor that aligns with brand standards.

You will collaborate with the store manager and nearby locations to share best practices, while maintaining high service levels and safe, compliant operations during all opening hours.

Qualifications

• Deliver outstanding customer service and foster a positive shop floor atmosphere.
• Lead and coach the sales team to hit targets while maintaining high standards.
• Communicate openly with colleagues, management, and neighbouring stores to ensure smooth operations.

Responsibilities

• Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement, helping them improve their product knowledge and sales skills.
• Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience.
• Maintain a clean, visually appealing, and well-organized shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well-stocked.
• Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance, and actively seeking opportunities to exceed goals.
• Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment.
• Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours.
• Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance.
• Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders, aiming to continuously enhance skills and contribute ideas to improve the shop floor experience.

Skills

Customer Service

Management Skills

Teamwork

Communication

Job description

Lush is seeking a proactive Supervisor to lead a store team and deliver exceptional customer experiences. You will coach staff, drive sales, and maintain a welcoming, well-organised shop floor that aligns with brand standards.

You will collaborate with the store manager and nearby locations to share best practices, while maintaining high service levels and safe, compliant operations during all opening hours.