Seasonal Supervisor: Lead & Inspire Retail Team

Lush Cosmetics; Christchurch; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Holiday allowance

50% discount on Lush products and spa

Profit-based bonus

Pension scheme

Cycle to work scheme

Discounted rail and bus season tickets

Employee assistance programme

6 months of full pay for parentalleave

Job summary

Lush Cosmetics in Poole is seeking a Seasonal Supervisor to lead the sales team and deliver exceptional customer service across the spa store. You’ll coach staff, maintain shop standards, and collaborate with the store manager to reach targets while prioritising guest experience.

The role is a seasonal full-time position with 10–20 hours per week, starting ASAP. Living Wage principles guide pay, and the team benefits from employee discounts and staff events.

Qualifications

• Customer service excellence and a genuine love for delivering a 5-star experience.
• Strong management skills to support and motivate the team.
• Teamwork mindset with positive leadership on the shop floor.
• Excellent communication to collaborate with retailers, managers and neighbouring stores.

Responsibilities

• Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement, helping them improve their product knowledge and sales skills.
• Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience.
• Maintain a clean, visually appealing, and well-organized shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well-stocked.
• Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance (like check-ins or shop floor competitions), and actively seeking opportunities to exceed goals.
• Organise and contribute to in-store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth, while ensuring that the team is trained to confidently host these events.
• Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment, and support the recruitment and onboarding of new staff.
• Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours.
• Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance.
• Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders, aiming to continuously enhance skills and contribute ideas to improve the shop floor experience.

Skills

Customer Service

Management Skills

Teamwork

Communication

Job description

Lush Cosmetics in Poole is seeking a Seasonal Supervisor to lead the sales team and deliver exceptional customer service across the spa store. You’ll coach staff, maintain shop standards, and collaborate with the store manager to reach targets while prioritising guest experience.

The role is a seasonal full-time position with 10–20 hours per week, starting ASAP. Living Wage principles guide pay, and the team benefits from employee discounts and staff events.