Store Manager: Lead People, Grow Sales & Community

LUSH; Arnold; Sur place; GBP 30 000 - 50 000; Plein temps

Résumé du poste

LUSH is seeking a Store Manager to craft outstanding customer experiences and lead a dedicated team on the shop floor in the United Kingdom. You will drive sales through events, community outreach, and exceptional service, while maintaining stock, visuals, and financials in line with brand guidelines.

As a Store Manager, you will recruit, train, and mentor staff, shape the store's structure, and build strong community connections to grow the business. A flexible, supportive culture awaits.

Qualifications

• Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service.
• Management Skills: Able to navigate difficult conversations, set and manage expectations and support your management team.
• Teamwork: Consistently leading by example on the shop floor, working with your team to achieve your top box goals, and maintaining a positive and supportive work environment, through the development of your team.
• Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers and surrounding stores.

Responsabilités

• Lead and inspire your team to deliver exceptional customer experiences, fostering a welcoming and vibrant shop floor.
• Drive sales growth by analysing key business metrics, setting targets, and maximising sales through events, parties, and outreach initiatives.
• Ensure the shop is well-stocked, visually appealing, and product displays are adjusted to reflect current sales trends and seasonal changes.
• Manage the shop's financials, controlling staffing, operational costs, and stock levels to maintain a healthy retail margin.
• Recruit, train, and develop a diverse and talented team, ensuring they are well-prepared to meet sales and service goals.
• Foster a positive work environment through effective communication, regular team check-ins, and promoting work-life balance.
• Plan and implement in-store and external events, collaborating with the PR team to enhance the shop's visibility and attract new customers.
• Ensure the shop operates within established Lush guidelines, creating internal processes where necessary to suit your shop's unique needs.
• Promote safety and well-being within the team, ensuring a secure work environment and access to support resources.
• Monitor sales trends and local customer needs, adjusting opening hours and staffing levels to maximise trading opportunities

Connaissances

Customer service

Management skills

Teamwork

Communication

Description du poste

LUSH is seeking a Store Manager to craft outstanding customer experiences and lead a dedicated team on the shop floor in the United Kingdom. You will drive sales through events, community outreach, and exceptional service, while maintaining stock, visuals, and financials in line with brand guidelines.

As a Store Manager, you will recruit, train, and mentor staff, shape the store's structure, and build strong community connections to grow the business. A flexible, supportive culture awaits.