Store Manager: Lead 5-Star Service & Local Impact

LUSH; England; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Holiday allowance

50% discount on Lush products and spa

Discretionary and profit-based bonus

Pension scheme

Paid day off for your birthday

Cycle to work scheme

Discounted rail and bus season tickets

Employee assistance programme

Parental leave pay (6 months full pay)

Enhanced paternity leave

Flexible Working

Employee ownership

Job summary

LUSH is seeking a Store Manager to lead a store team and deliver exceptional customer experiences. You will recruit, train and develop staff, manage schedules, and ensure the shop runs smoothly while upholding our values and standards.

You will drive sales through engaging events, monitor KPIs, maintain visual merchandising, and build strong links with the local community. The role offers a flexible, supportive environment and opportunities to grow with a proudly employee-owned brand.

Qualifications

• Passion for delivering 5-star customer service and leading by example.
• Ability to navigate conversations, set expectations and support your management team.
• Strong teamwork and mentoring to achieve top box goals.

Responsibilities

• Lead and inspire your team to deliver exceptional customer experiences.
• Drive sales growth by analyzing metrics, setting targets and running events and outreach.
• Ensure stock, displays, and store layout reflect trends and seasons.
• Manage shop finances: staffing, costs and stock to maintain healthy margin.
• Recruit, train and develop a diverse and capable team.

Skills

Customer service

Leadership

Communication

Staff development

Job description

LUSH is seeking a Store Manager to lead a store team and deliver exceptional customer experiences. You will recruit, train and develop staff, manage schedules, and ensure the shop runs smoothly while upholding our values and standards.

You will drive sales through engaging events, monitor KPIs, maintain visual merchandising, and build strong links with the local community. The role offers a flexible, supportive environment and opportunities to grow with a proudly employee-owned brand.