Seasonal Store Supervisor: Customer Experience Leader

Lush; Brighton; Presencial; GBP 16.000 - 23.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Holiday allowance

50% discount on Lush products and spa

Profit-based bonus

Pension scheme

Birthday day off

Cycle to work

Descripción de la vacante

Lush in Brighton is seeking a Seasonal Supervisor to join our Retail team. This part-time fixed-term role focuses on delivering exceptional customer service, leading the sales team, and maintaining a vibrant, compliant store environment during peak periods.

You will coach staff, ensure product knowledge, and drive seasonal displays while upholding Lush values and the Living Wage commitment. Start date mid-November with ongoing shifts.

Formación

• Customer service excellence and guest focus.
• Strong leadership and people development abilities.
• Collaborative approach to store operations and targets.
• Effective communication within the team and with peers.

Responsabilidades

• Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement, helping them improve their product knowledge and sales skills.
• Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience.
• Maintain a clean, visually appealing, and well-organized shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well-stocked.
• Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance (like check-ins or shop floor competitions), and actively seeking opportunities to exceed goals.
• Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment.
• Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours.
• Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance.
• Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders, aiming to continuously enhance skills and contribute ideas to improve the shop floor experience.

Conocimientos

Customer service

Management

Teamwork

Communication

Descripción del empleo

Lush in Brighton is seeking a Seasonal Supervisor to join our Retail team. This part-time fixed-term role focuses on delivering exceptional customer service, leading the sales team, and maintaining a vibrant, compliant store environment during peak periods.

You will coach staff, ensure product knowledge, and drive seasonal displays while upholding Lush values and the Living Wage commitment. Start date mid-November with ongoing shifts.